Team Support Manager - Food - Didcot

Marks and Spencer; East Hagbourne; On-site; GBP 15,000 - 18,000; Part time

Job summary

Marks and Spencer in the United Kingdom is looking for a proactive Shift Lead to drive great service and support store operations during busy trading hours. You’ll lead the floor, assist customers, and coordinate tasks to keep stock flowing and the store ready to trade.

This role combines hands-on delivery with leadership duties across tills, stock and team coordination. You’ll set a positive example, adapt quickly to change and use store systems to deliver fast, friendly service in a fast-paced

Qualifications

• Experience leading a retail team on the shop floor.
• Confident, proactive approach with strong communication.
• Ability to manage busy periods and deliver fast, friendly service.

Responsibilities

• Lead the shop floor during key trading hours and busy periods.
• Serve customers, assist with stock and tills, and guide the team.
• Coordinate tasks and allocate resources to keep the store trading.
• Maintain high standards of cleanliness, safety and presentation.
• Model positive behavior and share best practices with colleagues.
• Use store systems to support operations and deliver results.

Skills

Leadership

Customer service

Staff coordination

Digital systems

Tools

Store systems

Job description

Saturday - D/O

Join M&S as a Shift Lead where you’ll play a vital role in delivering great service while supporting the smooth running of the store during key trading and operational hours.

This isn’t just a retail job, it’s a role for people who love pace, take pride in getting things done, and are ready to step up and support the team when it matters most. You’ll combine hands‑on delivery with leadership responsibility, helping to keep the store moving and ready to trade.

We’re looking for confident, proactive individuals who lead by example, support their colleagues and bring energy to every shift. You’ll be a trusted go‑to on the shop floor, helping to coordinate activity and keep standards high.

All the details

Work Pattern

Week 1

• Sunday - D/O
• Monday 04:30-12:30
• Tuesday 04:30-12:30
• Wednesday - D/O
• Thursday 04:30-12:30
• Friday 04:30-12:30
• Saturday 14:00-22:00

Week 2

• Sunday 12:00-20:00
• Monday - D/O
• Tuesday 04:30-12:30
• Wednesday 04:30-12:30
• Thursday 04:30-12:30
• Friday 04:30-12:30
• Saturday - D/O

• At M&S, our customers don’t wait. You’ll be operating in a high-demand environment, stepping in to lead the floor when needed and ensuring customers receive fast, efficient service.
• You’ll lead by doing. Whether it’s serving customers, filling stock or supporting at the tills, you’ll stay hands‑on while helping guide the team through busy periods.
• You’ll support the flow of the day. From coordinating tasks to helping allocate resource, you’ll make sure the right things happen at the right time to keep the store ready to trade.
• Efficiency and effectiveness are non‑negotiable. You’ll help maintain high standards across the shop floor, ensuring it’s clean, safe, well‑stocked and easy to shop.
• You’ll be a role model for the team. Supporting colleagues, sharing best practice and helping create a positive, inclusive environment where everyone can perform at their best.
• Being digitally confident is essential. You’ll use store systems and tools to support operations and help the team deliver great results.
• Flexibility is vital. Retail moves fast and you’ll move faster. From opening and closing tasks to supporting across different areas, you’ll adapt to what the business needs.

This is a role for people who are ready to step up, take ownership and support their team to deliver at their best.

This is where great service meets real responsibility.