Team Member - KFC

Moto Hospitality; Gillingham; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Discretionary bonus pay

Colleague discount

Sick pay

Life assurance

Funded qualifications

Job summary

Moto Hospitality is hiring a Team Member at Medway Services, Rainham, Gillingham ME8 8PQ. The role pays £12.83 per hour with shifts between 10am and 11pm, offering 14/21 hours per week and a mix of weekdays and weekends.

You will greet customers, process orders, assemble products, and uphold brand standards while delivering a memorable customer experience. Join a team focused on customer service, teamwork, and supporting store and kitchen operations.

Qualifications

• Experience in customer service or retail is beneficial.
• Willingness to work flexible shifts including weekends.
• Able to stay calm and friendly in fast-paced environments.

Responsibilities

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Assembling a range of KFC products to order with speed and accuracy to perfection
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store and kitchen, ready for the following days trade

Skills

Customer service

Communication

Teamwork

Job description

Team Member - £12.83ph

Shifts: Vary between 10am to 11pm, mixture of weekdays and weekends required - 14/21hrs per week

Medway Services, M2 between Junction 4 and 5, Rainham, Gillingham ME8 8PQ

Are you ready to be our next KFC Team Member? Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering KFC's world famous, finger lickin' chicken and exceptional customer service as we transform the UK's rest stop experience.

What we offer our Team Members:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications

What you’ll be doing as a Team Member:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Assembling a range of KFC products to order with speed and accuracy to perfection
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store and kitchen, ready for the following days trade

What we're looking for in you:

We're looking for someone who can effortlessly switch gears - thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don't just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.

Disclaimers:

• Hourly rates of pay may differ for under 18's
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.