Team Member - Floor Team

Incipio Group; Greater London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Internal promotions

Mental health support

Referral bonus

Discounts on food & drinks

Learning & development programmes

Awards & events

Staff socials / incentive trips

Inclusive culture

Job summary

Incipio Group operates vibrant venues in London, delivering memorable hospitality experiences for guests across our sites.

This role supports front-of-house teams, drives guest satisfaction, and contributes to an energetic atmosphere and sales on shift, while upholding high service standards and safety.

Qualifications

• Customer-focused hospitality experience preferred.
• Ability to work in fast-paced, busy venues.
• Strong communication and teamwork.
• Positive, proactive attitude.

Responsibilities

• Deliver exceptional guest experiences across shifts.
• Collaborate with front-of-house and kitchen teams.
• Contribute to creating vibrant atmosphere through music, lighting, and warmth.
• Help meet sales targets set by management.
• Ensure safety and compliance in the workplace.
• Participate in onboarding and training.
• Support in day-to-day venue operations.
• Represent Incipio with friendliness and professionalism.

Skills

Vibrant personality

Energetic

High standards

Problem solving

Guest interaction

Friendly demeanor

Job description

Incipio curates beautiful spaces with vibrant atmospheres for great times.

Team Members at Incipio are key parts of our team, and our management teams will empower you to grow in your role, working with you on your hospitality skills and product knowledge, striving to be the best version of yourself. Our Team Members bring our beautiful venues to life, curating vibrant atmospheres for great times.

BENEFITS + BEST BITS

• Tronc paid fairly and equally
• 60% of our management teams have been promoted internally.
• Mental Maintenance: Therapy for free
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
• Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
• Company awards to celebrate team and regular events
• Incipio FC + Seasonal Socials
• Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• 50% discount for food and drink in all Incipio venues
• Award winning Learning & Development programmes
• Sunday Times Best Places to Work Employer
• Award winning Diversity Programme

WHAT YOU'LL BE GETTING UP TO

• Have a passion for all things hospitality, driving positive feedback and achieving a target set by your management team each week.
• You work at pace with energy, always looking for the next task that can be completed.
• You proactively work to enhance the atmosphere of your venue, including music, lighting and temperature and communicate this with your management team.
• You work closely with your front of house and kitchen teams to deliver an exceptional experience for our guests on every shift.
• You actively achieve sales targets set by your management team and support other team members to do the same.
• Everything you deliver is to the highest service standards, proactively driving sales and following the lead of your management team.
• You ensure our guests are shown the best possible experience and are looked after safely when in our venues and when leaving.
• You actively complete your compliancy e-learning within 2 weeks of starting to ensure you are safe in the workplace.
• You deliver our products to spec, complete spec tests and take and learn new drinks and food menu dishes when required.
• Having fun, laughing and giving good vibes

WHAT WE'RE LOOKING FOR

• You positively represent yourself, your team and Incipio, day by day through your actions, tasks, and responsibilities.
• Vibrant + energetic individuals
• A discipline for exceptional standards
• Problem solvers; people who thrive from completing tasks and always find a way through a problem
• A natural with guests, someone who enjoys interaction and busy environments.
• Friendliness and approachability
• A genuine desire to deliver a great experience to our guests and form brilliant teams.

Incipio & Inclusivity

We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!