Team Member - BP Greggs

Moto; Jarrow; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Weekly pay

60% colleague discount

Enhanced benefits

Funded qualifications

Discretionary annual bonus

Job summary

Moto is hiring a Team Member at Heston Services to deliver high quality customer service at BP’s rest stop. You’ll help with food preparation, beverage service and front-of-store operations, while upholding brand standards and a welcoming atmosphere for customers.

The role features shift work between 7am and 11pm, a 7-hour initial contract, and benefits including weekly pay, discounts, sick pay, and opportunities for funded qualifications. Apply to join a supportive, teamwork-driven environment.

Qualifications

• Experience in customer service environments preferred.
• Able to work in a fast-paced retail or service setting.
• Willingness to learn product range and brand standards.

Responsibilities

• Greet customers warmly and provide friendly service.
• Process orders efficiently and accurately.
• Produce hot food, baked goods and beverages as required.
• Maintain brand standards and a welcoming store environment.
• Resolve enquiries with a customer-centric approach.
• Replenish displays for maximum availability.
• Keep workspace and forecourt clean and tidy.
• Collaborate with colleagues to foster teamwork.
• Deliver a memorable experience encouraging return visits.
• Prepare store for following day’s trade.

Skills

Customer service

Teamwork

Communication

Job description

Team Member - £12.83ph

Shifts: Vary between 7am to 11pm, mixture of weekdays and weekends, 7hr initial contract

Address: Heston Services, M4 eastbound and westbound between Junction 2 and 3. Address: Phoenix Way, Heston, Hounslow, Middlesex TW5 9NB

Are you ready to be our next BP Greggs Team Member?

Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, serving BP’s premium quality fuels and delivering Greggs much loved sausage rolls, baked goods and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Team Members:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas

• Up to 60% colleague discount across our franchise partner brands

• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance

• Fantastic development opportunities including funded qualifications

• Weekly Pay

What you’ll be doing as a Team Member:

• Greeting customers with a warm and friendly welcome

• Processing orders and requests in a timely and efficient manner

• Producing a range of hot food, baked goods and beverages throughout the day

• Delivering our brand standards to a level our customers have come to expect

• Resolving challenges and enquiries with a customer centric mindset

• Replenishing displays to provide maximum product availability

• Ensuring your workspace, store and forecourt is kept clean, tidy and welcoming

• Working with colleagues to deliver a culture of togetherness and teamwork

• Leaving our customers with a memorable experience worth coming back for

• Helping prepare the store, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Disclaimers:

*Hourly rates of pay may differ for under 18’s

*Please note this role internally is known as Customer Service Assistant

*Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.

INDLP