Team Member

itsu; Mill End; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Early wage access

Paid breaks

50% discount

28 days holiday

Career progression

Health benefits

Mental health support

Employee discounts

Team events

Job summary

itsu, the leading Asian-inspired fast-casual brand, is hiring a full-time Team Member for our stores, including airport locations. You’ll work weekends and 3am starts as part of a supportive team. No experience required; training is provided through hands-on in-store sessions and digital learning via our app and Academy.

You’ll learn slicing fish, prepping ingredients, and delivering great service. Competitive pay up to £15.80 per hour, with benefits like breaks paid, discounts, holidays, and

Qualifications

• No prior experience required; in-store training is provided.
• Hands-on learning in-store, supported by your team and managers, plus digital learning via our app and Academy.
• Background checks for airport work including employment, education, and gaps if living outside the UK.

Responsibilities

• Cutting fresh fish and preparing ingredients.
• Rolling maki and creating itsu dishes.
• Cooking with care and precision.
• Maintaining the highest standards of food quality and safety.
• Delivering excellent customer service with a smile.

Skills

Customer service

Team player

Willing to learn

Flexible hours

Job description

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu grocery offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best in class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

We are currently looking for a full-timer to join our team, requiring flexibility for weekends and 3am starts.

In order to work in the airport, you will be required to go through 5-year background checks including; providing referee information for all employment, education, and gaps [unemployment] periods, criminal record checks [UK and Overseas, if living outside of the UK within the past 5 years].

Start as a Team Member and earn up to £15.80 per hour, including an hourly bonus *and NO zero hours contracts!

this is the job

As a Team Member, you’ll be working in one of our beautiful stores, where you’ll be:

• Cutting fresh fish and preparing ingredients
• Rolling maki and creating our famous itsu dishes
• Cooking with care and precision
• Maintaining the highest standards of food quality and safety
• Delivering excellent customer service with a smile

No experience? No problem! We’ll teach you everything you need to know. Your training will be a mix of hands-on learning in-store, supported by your team and managers, and digital learning through our app and Academy courses. This will give you the confidence and skills to shine.

*we pay our bonus after your initial training!

Even more, if you’re looking to grow, itsu is the place for you. 90% of our shop managers and 30% of our Academy team [head office] started as itsu team members… you could be one of them!

this is you

We are looking for people displaying the four itsu qualities:

• I take pride [in what I do]
• I care [for people]
• I want to grow [myself & others]
• I build trust [around me]

this is what we offer

• Pay every Thursday and if your expenses get out of hand, we’ve got you covered with early wage access via Wagestream.
• Your breaks are paid, and your beautiful healthy lunch is on us every day!
• Invite your family and friends over for a meal with a 50% discount in every itsu shop.
• Enjoy 28 days' paid holiday
• With our industry-leading learning programs and career progression opportunities, you can progress to Team Member Pro and earn up to £16.25 per hour [including bonus], or become a Team Leader earning £36,000 per year, with guaranteed full-time hours.
• We will pay for when you are unwell and can’t work with our income & critical protection.
• We care about your health, so we offer free access to an online GP and access to mental health therapists 24/7. For your welfare, our managers are fully trained in Mental Health First aid.
• If you enjoy shopping or exercising you will love our discounts at major retailers and gym memberships!
• At itsu, we love having fun and recognize our teams. We offer one of a kind social, family and sporting events.

Just like you, we are very passionate about sustainability, please check our sustainability milestones here.

No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you'll always be encouraged to be your true self.