London - General Manager

Itsu; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Industry leading Training and Dev.

Private medical insurance

Health cash plan

Mental wellbeing platform

Critical illness cover

Life insurance

Cycle to work scheme

Free healthy lunch on duty

50% off in stores

Company pension

Team events

Job summary

itsu is seeking a General Manager to lead one of its stores in the Greater London area. You will be accountable for driving people development, hospitality, quality and profitability, ensuring a welcoming customer experience while managing P&L and shop operations.

You will build a high-performing management team, develop clear rotas, and handle employee relations in line with policies, with a strong emphasis on improving customer satisfaction and team engagement.

Qualifications

• Experience leading a team in a customer-facing retail/food service environment.
• Strong people management and succession planning skills.
• Proven ability to manage budgets, costs and drive profitability.

Responsibilities

• Lead a store management team to deliver exceptional customer experience.
• Develop team capability through coaching, training and succession planning.
• Oversee operations, health and safety compliance and product quality.
• Drive sales growth and optimize profitability with the management team.

Skills

People management

Hospitality

P&L understanding

Team development

Tools

POS systems

Stock control

Job description

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

this is the job

As a General Manager, you are accountable for the success of your shop, this success sits within 4 key pillars, People, Hospitality, Quality and Profitability

People

Your focus is team development and leading a confident management team, which in turn will create a friendly and collaborative atmosphere. As part of developing your team, you will focus on clear succession for all roles in store, be responsible for well-planned rotas and managing all employee relation issues in line with our policies.

Hospitality.

Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.

Quality

You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focus on the quality of our food your kitchen team are producing.

Profitability.

Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to growth sales and maximise profitability, working closely with your management team to achieve these goals.

you put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]


• I genuinely care [for people]


• I want to grow [myself & others]


• I build trust [around me]

this is what we offer

• Competitive salary


• Industry leading Training and Development and encouragement to progress your career


• Private medical insurance


• Health cash plan scheme which allows to claim cashback on dental check-ups, physiotherapy, eye test and much more


• Mental wellbeing platform and 1-2-1 therapy sessions and employee assistance programme


• Optional Critical illness cover and life insurance


• Flexible E-Bike subscription and cycle to work scheme


• A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not


• Company pension scheme


• An array of business events and socials throughout the year, including team days out, summer party [for the whole family], pride and quarterly business events

Just like you, we are very passionate about sustainability, please check our sustainability milestones here: https://www.itsu.com/sustainability-sourcing/sustainability-milestones/