Team Member

Bao London; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

50% food & drink

Trade prices on wine/meat

BAOcoin rewards

Refer a friend bonus

Job summary

BAO Soho is looking for a Front of House Team Member to join our team and help deliver warm, joyful service every day—whether on the floor, behind the bar, or running food with energy and care. You don't need loads of experience, just a great attitude, attention to detail, and a willingness to learn.

We'll teach you everything else. Working at BAO means joining a friendly, fast-paced environment where teamwork and guest care matter.

Qualifications

• Great attitude, attention to detail, and willingness to learn.
• No heavy prior experience required.
• Ability to work across floor, bar, and service roles.

Responsibilities

• Running food and drinks with speed and care
• Working a section and guiding guests through the BAO experience
• Preparing drinks or supporting bar service
• Helping keep the restaurant clean, organised, and ready for service
• Communicating clearly with your team to keep things flowing smoothly
• Learning about the menu, service style, and guest care standards

Skills

Hospitality mindset

Team player

Excellent communication

Positive attitude

Job description

BAO Soho is looking for a Front of House Team Member to join the team and help deliver warm, joyful service every day - whether that's on the floor, behind the bar, or running food with energy and care.

The Restaurant

Nestled in the heart of Soho, our original BAO site opened in 2015 and quickly became a cult favourite - earning critical acclaim and holding onto a Michelin Bib Gourmand for an impressive nine years running. Inspired by the lively Xiao Chi houses of Taiwan, BAO Soho is where the journey began: serving up fluffy signature BAOs and bold Taiwanese small eats in a buzzing, intimate space.

At BAO, no two restaurants are the same. Each one is a creative chapter in our story shaped by the founders' memories, travels across Asia, and a deep love for storytelling through food. Soho is where it all started, and it continues to set the tone for our mission: to bring new and exciting dining experiences to life, one BAO at a time.

The Position

At BAO, we do things properly - from how we welcome guests to how we support each other on shift. As a FOH Team Member, you could be working a section, running dishes, or making drinks behind the bar. Whatever the role, you'll be part of creating a calm, confident atmosphere and consistently great guest experiences.

You don't need loads of experience, just a great attitude, attention to detail, and a willingness to learn. We'll teach you everything else.

What you'll be doing:

• Running food and drinks with speed and care
• Working a section and guiding guests through the BAO experience
• Preparing drinks or supporting bar service, depending on the shift
• Helping keep the restaurant clean, organised, and ready for service
• Communicating clearly with your team to keep things flowing smoothly
• Learning about the menu, service style, and guest care standards

What we're looking for:

• A friendly, positive presence - someone who genuinely enjoys hospitality
• Comfortable multitasking and working in a fast-paced environment
• Supportive and kind - a real team player who helps others and leads with care
• A good communicator who takes direction well and isn't afraid to ask questions
• A strong work ethic and pride in doing things properly

We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here's what you'll get as part of the team:

• Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
• Access to curated wine and meat suppliers at trade prices

Rewards & Recognition

• BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
• BAO Pyramid Scheme - earn up to £500 for referring someone to join the team

Growth & Development

• Personalised development plans tailored to your goals
• Access to School of BAO, a series of talks, workshops and fieldtrips

Work-Life Balance

• Rotas released two weeks in advance so you can plan ahead

Milestones

• Perks to celebrate work anniversaries milestones

Celebrations

The Group

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.