Team Member

Hollywood Bowl Group; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading entertainment company as a Team Member, where you'll provide outstanding customer service in a fun and fast-paced environment. Enjoy great benefits like training opportunities, discounts, and a supportive team culture. Your role will include welcoming guests, hosting events, and ensuring an enjoyable experience for all.

Benefits

Access to apprenticeship programmes

In-house management training

Optional pension plan

Additional holiday days

Free game vouchers

30% discount on food and drink

50% off food when working

Team Member Support Programme

Long service awards

Healthcare cash plan

Qualifications

• Excellent customer service and communication skills required.
• High energy and ability to work in a fast-paced environment.

Responsibilities

• Welcoming customers at reception and hosting parties.
• Serving food and drinks while ensuring a great experience.
• Supporting kitchen operations as needed.

Skills

Customer Service

Communication

Teamwork

Flexibility

Education

Basic literacy and numeracy skills

Job description

Are you looking for a fun and fast-paced environment to work in, with great benefits?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Member, and in return you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and in-house management training
• Optional pension plan
• Additional holiday days with length of service, up to five days
• Ongoing training and career development opportunities
• Free game vouchers every month
• 30% discount on food and drink for you and up to five friends
• 50% off food when working
• Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
• Long service awards
• A £15 donation to our charity partner upon completing induction
• Enhanced leave benefits (maternity, paternity, adoption, shared parental leave)
• Opportunity to join our healthcare cash plan

The What...

As a Team Member, you'll be at the heart of the customer experience!

Your duties may include welcoming customers at reception, hosting parties, or serving food and drinks. Your professionalism, energy, and enthusiasm will ensure customers enjoy an excellent, value-for-money experience.

Team Members are trained across key areas of the centre to support and add value at every stage of the customer journey, including potential kitchen support.

Opening Hours and Shift Patterns:

Our centres are open seven days a week, from 9am to midnight. Peak times are evenings, weekends, and school holidays, when availability is especially needed.

• Weekday AM: 09:00 - 17:00
• Weekday PM: 17:00 - 00:00
• Weekend AM: 09:00 - 18:00
• Weekend PM: 16:00 - 01:00

Shift times vary by centre and will be confirmed at interview. Under 18s may work until midnight. You will receive thorough induction, ongoing training, and development opportunities, including apprenticeships and management training.

To be successful, we look for:

• Excellent customer service and communication skills
• High energy and ability to work in a fast-paced environment
• A friendly, supportive team player
• Flexibility with hours and shifts
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since our 2016 stock market listing, we have expanded to 75 UK centres and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are committed to diversity, inclusion, and creating a workplace that values individual differences, making us more relevant and resilient as a company.