Front Office Nights Team Member

InterContinental Hotels Group; Glasgow; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a vibrant hotel in Glasgow as a Part Time Front Office Night Team Member. You will create a warm welcome for guests during the night, ensuring a smooth experience. Ideal candidates will have a background in hotel guest services and a passion for hospitality.

Benefits

Paid overtime

Free meal on shift

Paid holidays

Enhanced sick pay

Discounted room rates

Employee assistance programme

Qualifications

• Experience as a reception team member or similar in a hotel.
• Availability for night shifts, mainly Fridays and Saturdays.

Responsibilities

• Welcoming guests and checking them in and out efficiently.
• Handling guest queries and concerns with professionalism.
• Setting up the breakfast area for guests.

Skills

Customer Service

Problem Solving

Communication

Tools

Opera

Job description

Hotel: Grand Central Glasgow (GLAGS), 99 Gordon Street, G1 3SF

voco Grand Central Hotel are looking for our next Part Time Front Office Night Team Member to join us in creating a warm voco welcome for our guests!

Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our hotel is full of over 140 years of culture, history, and storytelling with our relaxing spaces for guests to enjoy.

At voco, we believe everyone’s a host. Our team is committed to creating a relaxed yet attentive stay that guests remember long after they leave. We’re proudly different – a trusted name that offers a laid-back, unpretentious experience, where genuine hospitality makes all the difference. Sustainability is also at the heart of everything we do, so you’ll see environmentally conscious choices woven throughout our guests’ journeys.

About the Role:

As a Night Team Member, you’ll play a vital part in ensuring a smooth and welcoming experience for our guests during the overnight hours. You’ll be the friendly face they see at check-in, the helping hand when they need assistance, and the calm presence through the night.

Your key responsibilities include:

• Welcoming guests on arrival, checking them in and out efficiently and warmly.
• Handling guest queries, concerns, or complaints with professionalism and care.
• Setting up the breakfast area to ensure a great start to the morning for our guests.
• Carrying out regular fire walks and safety checks overnight.
• Performing manual handling tasks such as moving heavy bins and other porterage duties.
• Supporting with other physical or operational tasks as needed.
• Recognising and rewarding our loyal IHG One Rewards members and encouraging new guests to join.
• Creating a memorable impression by sharing local insights and offering thoughtful service.

At voco, we celebrate personality over perfection and embrace individuals who bring their unique selves to work. If you're looking for a role where you can make a real impact during the quieter hours and be a part of something different, we’d love to meet you.

We are looking for someone who has…

• Availability to work a variety of shifts predominantly Fridays and Saturdays between 21:30-08:30
• Experience working in the nighttime as a reception team member, Concierge or Guest Services Agent at a 3/4* Hotel is beneficial.
• Confident working on hotel systems, experience working with Opera specifically is a big plus.
• An un-stuffy, thoughtful approach to service. You will be someone who enjoys showcasing your personality and your ability to be a host to our guests, providing them with a laid-back stay.
• An interest in our environment and sustainability – we are characterised by innovation and finding ways to become more sustainable.
• Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!
• Hands on approach

Being a host at voco, we offer you the following benefits…

• Financial security - £13.60 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays, and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training (including First Aid training), opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous staff, friends, and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
• Hotel specific benefits– generous discounts in our Champagne Bar (*must be booked in line with process) plus a variety of different gifts on milestone occasions to celebrate with you!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today! Check out our Instagram page @vocograndcentral to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Who we are

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.