Team Member

Dallas Holdings; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Team Member, where you'll work collaboratively in a vibrant environment, ensuring high-quality food and exceptional customer service. Your role will involve engaging with customers and maintaining Pret's renowned standards across all areas.

Qualifications

• Complete the Introduction to Pret course and pass the Pret Food Hygiene test.

Responsibilities

• Maintain good relationships with all team members.
• Serve customers efficiently, politely, and quickly.
• Create delicious food following Pret standards.

Skills

Teamwork

Customer Service

Food Safety

Job description

Pret A Manger - Team Member

A Pret Team Member or Team Member Star works as part of a team in a Pret shop, covering the kitchen, front of house, and delivery areas.

They are responsible for creating an efficient and welcoming environment, engaging with customers, and producing high-quality Pret food.

Key focuses for the role include teamwork, the 6 key points of service, 6 key points of production, cleanliness, and productivity.

Key Responsibilities

• Maintain good relationships with all team members.
• Take on tasks to balance workload across the team.
• Work in any area of FOH and Kitchen as requested by your manager (Hot Food, Coffee, etc).
• Collaborate to ensure the FOH, Kitchen, and delivery services are the best they can be.
• Have a good knowledge of Pret standards across all shop areas.
• Understand the importance of the Hot Chef and Barista roles and complete the relevant training as outlined in the TM training plan.
• TM Star: Act as an “Ace in Place” within your shop team, demonstrating good Pret knowledge and serving as a role model to other TMs.

Amazing Service: 6 Key Points of Service

• Follow the 6 Key Points of Service at all times.
• Serve customers efficiently, politely, and quickly in an engaging manner.
• Respond to customer needs to deliver outstanding service.
• Maintain Pret standards in front of house, including beautiful Langars, merchandising, and seating areas.
• Manage queues through speed of service and calling customers.
• Wear a clean and immaculate uniform during shifts.
• Present products in bags or on trays according to Pret standards.
• TM Star: Achieve high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• Create delicious food following Pret standards in a safe and efficient environment.
• Follow the 6 Key Points of Production.
• Ensure stock is rotated and used according to standards.

Well-Loved Shop: Cleanliness and Health & Safety

• Complete the Introduction to Pret course and pass the Pret Food Hygiene test.
• Adhere to all health, safety, and food safety standards.
• Report safety concerns to management immediately.
• Follow all food safety and health & safety processes diligently.
• Notify management if standards or processes are not being met.

Shop Profitability: Productivity

• Complete and pass all TM and TM* training promptly.
• Adhere to financial standards on tills.
• TM Star: Maintain high performance in bench productivity while ensuring good MTS quality.