Team Member

Hollywood Bowl Group Plc; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading entertainment company as a Team Member, where you'll create memorable experiences for customers. Enjoy a fun, fast-paced environment with great benefits, including training opportunities, discounts, and a supportive team culture. Flexibility in hours is essential as shifts vary across weekdays and weekends.

Benefits

Extra pay opportunity

Apprenticeship programmes

Optional pension plan

Additional holiday days

Ongoing training and development

Free game vouchers

30% discount on food and drinks

50% off food when working

Support Programme access

Financial long service awards

Qualifications

• Excellent customer service and communication skills required.
• High energy and ability to work in a fast-paced environment.

Responsibilities

• Welcoming customers, hosting parties, and serving food and drinks.
• Supporting and adding value throughout the customer journey.

Skills

Customer Service

Communication

Team Player

Flexibility

Literacy

Numeracy

Job description

About The Role

Are you looking for a fun and fast-paced environment to work in, with great benefits?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Member. In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and in-house management training
• Optional pension plan
• Additional holiday days with length of service, up to five days
• Ongoing training and development, with opportunities for career advancement
• Free game vouchers monthly
• 30% discount on food and drinks for you and up to five friends
• 50% off food when working
• Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
• Financial long service awards
• A £15 donation to our charity partner upon completing induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

As a Team Member, you'll be central to the customer experience! No two shifts are the same; you might be welcoming customers, hosting parties, or serving food and drinks. Your professionalism, energy, and enthusiasm will ensure customers have an enjoyable and value-for-money experience.

Our training covers all key areas, enabling you to support and add value throughout the customer journey. You may also work in the kitchen.

Opening Hours And Shift Patterns

Our centres are open seven days a week, from 9 am to midnight. Busiest times are evenings, weekends, and school holidays, when we need availability from applicants.

Typical shift patterns include:

• Weekday AM: 09.00 - 17.00
• Weekday PM: 17.00 - 00.00
• Weekend AM: 09.00 - 18.00
• Weekend PM: 16.00 - 01.00

Shift times vary by centre; details will be provided at interview. Under 18s may work until midnight but no later.

We provide thorough induction and ongoing training, with career development opportunities, including apprenticeships and management training.

To be a Successful Team Member, you'll need:

• Excellent customer service and communication skills
• High energy and ability to work in a fast-paced environment
• A friendly, supportive team player
• Flexibility with hours and shifts
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since our listing on the stock market in 2016, we've grown to 75 UK centres and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are committed to diversity and inclusion, promoting equal opportunities and valuing contributions from all employees. We believe a diverse workplace makes us more relevant, competitive, and resilient.