MPI Application Engineer

McWane Pipe & Industrial; Birmingham; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the industrial sector is seeking an Application Engineer to join their remote team. The role involves providing technical support, collaborating with sales, and ensuring customer satisfaction through effective communication and problem-solving skills. Ideal candidates will have a background in engineering and experience in technical sales. Join a dynamic team focused on delivering exceptional service and building strong relationships with clients.

Qualifications

• Strong communication skills and ability to work across the organization.
• Ability to maintain strong working relationships with customers.
• Experience in technical sales or application engineering preferred.

Responsibilities

• Provide technical assistance and support to internal and external customers.
• Qualify incoming leads and collaborate with sales.
• Respond to requests for quotes and build quote packages.

Skills

Communication

Analytical Skills

Problem Solving

Organizational Skills

Education

Bachelor's degree in engineering

Job description

Company Description

What We Live By...

The McWane Way is a core philosophy outlined by the founder J.R. McWane in 1920. Today It encompasses Teamwork, Excellence, Leadership, Environment, Communication, Accountability, Safety and Trust. All team members at every level are expected to know and work by these principles, values, and behaviors. Most importantly, every team member is expected to be able to answer this question, "What does this mean for me?" This is the all-important question because behavior is the best evidence of a living principle. Join the McWane team on the journey to The McWane Way.

Who We Are...

McWane Inc. has a newly created division, McWane Plant and Industrial (MPI). This new division, based in Birmingham, AL, combines all Plant and Industrial Products in a single customer-focused package. We offer comprehensive solutions through an experienced team of professionals specifically focused on these two special markets. Our Mission is to be the Plant and Industrial supplier who is "easiest to do business with". We will make it easier to engineer, specify, and order components for plants. We will provide greater support for smoother delivery, cost-effective installation, and start-up. Most importantly, we will build strong relationships with design engineers, contractors, plant operations teams and project owners to assure we are their first-choice supplier for both new construction and future upgrades.

At MPI, you will be part of a fast-paced, collaborative, start-up where you can see, firsthand, how your work translates into positive results.

Job Description

Position

Application Engineer

Location

(Remote)

Directly reports to

Director of Marketing

Position Summary

The Sales Engineer is an integral part of our sales team, providing technical assistance and support to both internal and external customers. The Sales Engineer will support McWane Plant & Industrial's technical leadership initiative by providing application and specification support, reviewing specifications and drawing packages, and providing technical quotations in support of our customer growth strategy. The successful candidate will need to have strong communication skills, and the ability to work across the organization to ensure our organization is aligned with the service and technical needs of our customers.

Qualifications

In this role, you will:

• Qualify incoming leads and collaborate with sales.
• Utilize online project tracking tools such as Dodge to identify opportunities and provide take-off and quote assistance to our sales organization.
• Respond to requests for quotes, build quote packages, and send quotes to customers in a timely manner.
• Track and follow up on quotations and projects to secure orders.
• Assist sales, sales representatives, and customers with technical information, including, but not limited to product information, submittals, and installation and operating manuals.
• Work with internal teammates such as product management, engineering, and operations to establish pricing and required technical specifications for special application products, actuated valves, and accessories.
• Interpret specifications and drawings to determine bills of material.
• Work with sales and/or engineers to make recommendations, modifications, or improvements to specifications.
• Support customers with application installations, product selection, and troubleshooting.
• Provide support as needed to resolve customer complaints, warranty claims, and issues including all paperwork and follow-up to ensure the process is completed.
• Work closely with inside sales to ensure we have all the required information to process the order correctly.
• Provide customer feedback to product management and engineering in support of our continuous improvement and new product development strategy.

Required (Basic) Qualifications:

• Bachelor's degree in engineering.
• Ability to maintain strong working relationships with internal and external customers.
• Advanced written and verbal communication skills, with the ability to think on your feet to field technical questions.
• Strong analytical skills with attention to detail.
• Ability to solve problems quickly and effectively.
• Superior organizational skills.
• Ability to travel up to 20%

Preferred Qualifications:

• 2 years' experience in a technical sales or application engineering position.
• Experience in the waterworks and/or industrial markets
• Valve application engineering experience, preferably in the AWWA market.
• Experience reviewing and suggesting modifications to specifications.
• Experience creating drawings with CAD and / or SolidWorks.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Information

All your information will be kept confidential according to EEO guidelines.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. McWane Plant & Industrial. is an EEO/AA employer M/F/D/V. It is the Company's policy to provide equal opportunity for all qualified persons and to prohibit discrimination on the basis of race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, gender identity, citizenship status, or any other legally protected status. We maintain a drug-free workplace and reserve the right to perform substance abuse testing as needed

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.