Shift Manager

Greggs plc; Brompton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive weekly pay

Colleague discount up to 50%

Free hot drinks on shift

Job summary

Greggs plc in Brompton is seeking a Shift Manager to lead the shop when the Manager is away. You will motivate the team, ensure customers have a brilliant experience, and keep the shop running smoothly across in-store, delivery, Click + Collect and drive-thru channels.

Responsibilities include inspiring the team, modelling fast, friendly service, preparing products like sandwiches, keeping displays stocked, and maintaining a clean, welcoming shop.

Qualifications

• Previous team supervisory experience in a similar, customer-focused environment.
• Strong leadership and customer service skills.
• Comfortable working in a fast-paced retail setting.

Responsibilities

• Inspire the team to deliver excellent results and maintain shop standards.
• Lead by example to serve customers in a fast and friendly manner.
• Prepare products, including sandwiches and ovens management.
• Keep displays fully stocked with a wide selection for customers.
• Maintain a clean, tidy and presentable shop.
• Provide reliable leadership and support for the manager.

Skills

Team leadership

Customer service

Shift supervision

In-store operations

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable
• You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift