Team Manager - Selfridges

Tiffany & Co.; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A prestigious retail brand, Tiffany & Co., seeks a Team Manager to lead its London store's sales and operations team. This role emphasizes developing team members, achieving sales objectives, and providing exceptional customer service to enhance client loyalty and store performance.

Qualifications

• Dynamic and inspiring leader with strong client relationship skills.
• Experience in staff development and coaching.
• Ability to manage sales and operational effectiveness.

Responsibilities

• Lead, develop, and support sales and operations team members.
• Achieve and exceed sales plans through collaboration with Store Director.
• Implement Clienteling Program to enhance customer loyalty.

Skills

Leadership

Relationship Building

Customer Service

Job description

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Position: Tiffany & Co. Team Manager

The Team Manager will effectively lead, develop, and support the sales and operations team members of a store to meet or exceed sales plans and profitability targets. This role requires a dynamic, attentive, and inspiring leader with strong relationship-building skills with internal and external clients. The ideal candidate is a mentor, teammate, and coach who sets expectations for exceptional customer service.

The Team Manager is responsible for overall store management, including staff development, scheduling, sales, operational effectiveness, and training. The key accountabilities include:

1. Achieve and/or Exceed Sales Plan: Collaborate with the Store Director to create and execute a vision for the sales team, model Power of Blue selling behaviors, and utilize sales reporting tools to increase sales. Communicate corporate strategies to Sales Professionals and assist in achieving monthly and quarterly sales targets.
2. Clienteling/Service Excellence: Lead the team in delivering superior sales and service to increase customer loyalty, aiming for a minimum of 55%. Execute the Clienteling Program to develop new and existing customers, capture meaningful customer data, and execute proactive outreach to build relationships and exceed customer expectations. Support key events and product launches to drive sales.
3. Talent Management: Partner with the Store Director to coach Sales Professionals, observe and develop their skills regularly, motivate through recognition and communication, and create individual development plans. Provide ongoing feedback to enhance performance and sales effectiveness.