Team Manager, Integrated Urgent Care (Hybrid)

Integrated Care 24; Basildon; Hybrid; GBP 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

NHS Pension Scheme

Enhanced bank holiday rates

Additional annual leave

Enhanced family leave

Wellbeing benefits

Employee Assistance Programme

Zusammenfassung

IC24 is recruiting for a Team Manager to lead a Health Advisor team within its Integrated Urgent Care service, supporting NHS 111 and GP Out of Hours operations from Basildon. You’ll coach staff, drive performance using data, and uphold high standards of patient care.

The role requires flexible shifts, including evenings, weekends, and bank holidays, with hybrid office/remote work. You’ll foster a supportive culture, conduct regular reviews, and participate in recruitment and onboarding

Qualifikationen

• Experience leading teams in a fast-paced environment.
• Comfortable using performance data and systems to manage outcomes.
• Clear communication and ability to build supportive relationships.
• Proactive, organised and able to manage competing priorities.
• Stays calm under pressure and responsive to operational challenges.
• Understands quality, consistency and patient safety.

Aufgaben

• Lead and develop a team of Health Advisors, coaching and mentoring for consistent patient care.
• Use real-time data to monitor call handling, quality and productivity, and drive improvements.
• Set clear expectations through regular 1-1s, coaching, and annual reviews; manage performance.
• Confidently handle people processes in line with IC24 policies (absence, disciplinary, grievance, performance).
• Oversee audits and quality assurance; ensure adherence to NHS Pathways and IC24 protocols; support investigations.
• Support recruitment and onboarding with interview support and probation processes.
• Keep operations running by managing staffing challenges and system issues with defined escalation.
• Identify opportunities for improvement using feedback and performance data.

Kenntnisse

Team leadership

Performance data

People management

Coaching

Jobbeschreibung

IC24 is recruiting for a Team Manager to lead a Health Advisor team within its Integrated Urgent Care service, supporting NHS 111 and GP Out of Hours operations from Basildon. You’ll coach staff, drive performance using data, and uphold high standards of patient care.

The role requires flexible shifts, including evenings, weekends, and bank holidays, with hybrid office/remote work. You’ll foster a supportive culture, conduct regular reviews, and participate in recruitment and onboarding