Luxury Retail Team Leader & Client Experience

GIVENCHY; Greater London; On-site; GBP 34,000 - 42,000; Full time

Job summary

Givenchy, a Paris-born luxury house, is seeking a Team Manager to lead a store team on the selling floor, shaping client experiences and upholding the Maison’s impeccable standards. You will mentor colleagues, drive engagement, and ensure behaviours align with our values.

Reporting to the Store Director, you translate vision into daily actions while delivering elevated service. If you thrive in fast-paced luxury retail and enjoy developing people, join us to build lasting client relationships

Qualifications

• Extensive experience in luxury retail or high-end fashion environments.
• Proven ability to lead, coach, and develop store teams.
• Demonstrated clienteling skills and exceptional service standards.
• Strong understanding of sales KPIs and how to translate targets into actions.
• Professional, reliable, and able to influence with emotional intelligence.

Responsibilities

• Lead by example on the selling floor, setting the tone through presence and service.
• Coach, support, and develop team members with regular feedback.
• Translate store priorities into clear daily focus for the team.
• Drive sustainable commercial performance while upholding brand standards.
• Champion storytelling, emotion, and service excellence with clients.
• Build trust-based client relationships and ensure consistent service quality.

Skills

Retail leadership

Team development

Coaching & communication

Clienteling

Luxury service standards

Sales KPI understanding

Target translation to actions

Accountability & professionalism

Emotional intelligence

Growth mindset

Job description

Givenchy, a Paris-born luxury house, is seeking a Team Manager to lead a store team on the selling floor, shaping client experiences and upholding the Maison’s impeccable standards. You will mentor colleagues, drive engagement, and ensure behaviours align with our values.

Reporting to the Store Director, you translate vision into daily actions while delivering elevated service. If you thrive in fast-paced luxury retail and enjoy developing people, join us to build lasting client relationships