Team Manager - Food - Guildford Area

Marks & Spencer Plc; Guildford; On-site; GBP 28,000 - 34,000; Full time

Job summary

Marks & Spencer Plc is seeking a Team Manager in Food to lead from the front on the shop floor, delivering standout service and strong commercial results. You will set the pace, raise standards and inspire a multi-skilled team to perform under pressure.

We’re looking for confident leaders who thrive in fast-moving environments, coach effectively, and embrace new ways of working to continuously improve store performance.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.

Responsibilities

• Lead on the shop floor to set pace, raise standards and inspire the team.
• Drive strong commercial results through service and execution.
• Coach and develop team members to deliver excellent customer experiences.
• Use data and insight to drive performance and decisions.

Skills

Team leadership

Retail experience

Data-driven

Coaching

Customer service

Communication

Tools

POS systems

Excel

Job description

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it?