Team Manager

Frasers Group; Swindon; On-site; GBP 28,000 - 34,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager to lead on the shop floor across Fashion, Home & Beauty, driving exceptional service and commercial performance. You’ll set high standards, coach a multiskilled team, and shape daily operations to meet customer needs with speed and care.

You will be a visible leader, using data to inform decisions, embracing change, and modelling inclusive, customer-first behaviours in a fast-moving retail environment.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness and ability to use data to improve results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Comfort handling difficult conversations with customers and colleagues.

Responsibilities

• Lead and inspire a multiskilled team on the shop floor to deliver standout service.
• Set and raise standards for service, safety, and availability to drive commercial results.
• Use data and insight to monitor performance and guide decisions.
• Provide clear, respectful coaching and performance feedback to team members.
• Act as a role model for inclusion, customer focus, and M&S behaviours.

Skills

Team leadership

Data-driven decisions

Coaching & feedback

Customer service focus

Change leadership

Job description

Join M&S as a Team Manager in Fashion, Home & Beauty, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What We’re Looking For

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it? Take Your Marks and apply today.