Team Manager - Fashion, Home & Beauty - Middlebrook

Marks & Spencer; Manchester; Sur place; GBP 30 000 - 40 000; Plein temps

Résumé du poste

Marks & Spencer Group in Manchester is seeking a Team Manager in Fashion, Home & Beauty to lead from the front on the shop floor, raise standards and inspire your team to deliver standout service and strong commercial results. This is a fast-paced retail leadership role on the shop floor, not back‑office.

You will coach, develop and performance‑manage with clarity and empathy, drive decisions using data, and model inclusive behaviour while delivering an exceptional store experience for customers.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Comfort with using data/insight to drive commercial results.
• Willingness to have constructive conversations and lead through change.
• Commitment to inclusive, great customer service and M&S behaviours.

Responsabilités

• Lead from the front on the shop floor, setting pace and standards.
• Inspire and develop a multiskilled team to deliver outstanding service.
• Drive strong commercial results with data-informed decisions.
• Coach colleagues and manage performance with clarity and empathy.
• Model inclusive leadership and adapt to fast-moving store needs.

Connaissances

Team leadership

Retail experience

Data-driven decision making

Coaching

Communication

Adaptability

Digital literacy

Customer service

Description du poste

Join M&S as a Team Manager in Fashion, Home & Beauty, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours