Team Manager – Cleansing

LARAC; Newport; On-site; GBP 65,000 - 90,000; Full time

Job summary

Newport City Council is seeking an ambitious Cleansing Manager to lead the next phase of development for our cleansing service in Newport. You will provide strategic and operational leadership to deliver safe, efficient and high-quality services that contribute to a cleaner, greener city.

This role will oversee transformation, use data and technology to drive performance, manage budgets, and build strong relationships with internal teams, contractors and communities.

Qualifications

• Experience of leading operational services and managing large or diverse teams.
• Proven track record of delivering service improvement, transformation and organisational change.
• Ability to embrace new technologies and use IT and data analysis to drive performance and innovation.
• Strong project management and leadership skills with the ability to motivate, develop and support teams through change.
• Excellent communication, influencing and stakeholder management skills.
• Experience of managing budgets and delivering services within financial constraints.
• Strong analytical and problem-solving abilities, with excellent attention to detail.
• A commitment to customer service, environmental improvement and continuous improvement.

Responsibilities

• Lead the ongoing development and delivery of Newport's cleansing strategy and service improvement plans.
• Build upon digitalisation and service transformation initiatives to enhance performance, efficiency and customer satisfaction.
• Use technology, data and innovative approaches to improve service delivery and support evidence-based decision making.
• Provide inspirational leadership to frontline teams, promoting accountability, continuous improvement and high performance.
• Manage service budgets effectively, ensuring resources are used efficiently and deliver value for money.
• Develop strong relationships with internal departments, elected members, contractors, partners and community groups.
• Monitor and analyse operational and performance data to identify trends, challenges and opportunities for improvement.
• Ensure compliance with relevant legislation, health and safety requirements and council policies.
• Contribute to wider Waste and Recycling and Environmental and Public Protection service area priorities.

Skills

Operational leadership

Budget management

Data analysis

Change management

Project management

Stakeholder management

Communication

Problem-solving

Customer service

Environmental improvement

Job description

Newport City Council is seeking an ambitious, innovative and forward-thinking Cleansing Manager to lead the next phase of development for our cleansing service.

Over the past 18 months, we have invested significantly in the modernisation of our service through digital transformation and the implementation of a service restructure. These changes have created a strong foundation for improvement, and we are now looking for an exceptional leader who can build on this progress, embrace innovation, and drive high-performing services that meet the needs of our growing city.

This is a unique opportunity to shape the future of cleansing services in Newport, delivering visible environmental improvements while developing modern, efficient and customer-focused ways of working.

About the Role

As Cleansing Manager, you will provide strategic and operational leadership for Newport's cleansing service, ensuring the delivery of safe, efficient and high-quality services that contribute to a cleaner, greener and more attractive city.
You will lead a committed workforce through continued transformation, using data, technology and performance management to identify opportunities for improvement and deliver excellent outcomes for our residents, businesses and visitors.

Key Responsibilities

• Lead the ongoing development and delivery of Newport's cleansing strategy and service improvement plans.
• Build upon recent digitalisation and service transformation initiatives to enhance performance, efficiency and customer satisfaction.
• Use technology, data and innovative approaches to improve service delivery and support evidence-based decision making.
• Provide inspirational leadership to frontline teams, promoting a culture of accountability, continuous improvement and high performance.
• Manage service budgets effectively, ensuring resources are used efficiently and deliver value for money.
• Develop strong relationships with internal departments, elected members, contractors, partners and community groups.
• Monitor and analyse operational and performance data to identify trends, challenges and opportunities for improvement.
• Ensure compliance with relevant legislation, health and safety requirements and council policies.
• Contribute to wider Waste and Recycling and Environmental and Public Protection service area priorities, supporting corporate objectives and cross-service initiatives.

About You

We are looking for an experienced manager and confident leader who thrives in a changing environment and is passionate about delivering excellent public services.

You will be able to demonstrate:

• Experience of leading operational services and managing large or diverse teams.
• A proven track record of delivering service improvement, transformation and organisational change.
• The ability to embrace new technologies and use of IT and data analysis to drive performance and innovation.
• Strong project management and leadership skills with the ability to motivate, develop and support teams through change.
• Excellent communication, influencing and stakeholder management skills.
• Experience of managing budgets and delivering services within financial constraints.
• Strong analytical and problem-solving abilities, with excellent attention to detail.
• A commitment to customer service, environmental improvement and continuous improvement.

Experience within cleansing, waste, highways, environmental, facilities management or other operational service environments would be advantageous. However, we welcome applicants who can demonstrate strong transferable leadership and transformation skills from other sectors.

What We Offer

This is an exciting opportunity to play a key role in shaping the future of environmental services in one of Wales' fastest-growing cities.

You will report directly to the Waste and Cleansing Service Manager and work closely with managers across Environment and Public Protection, including waste and recycling, grounds maintenance, parks and recreation, community protection, climate change, biodiversity, cemetery and crematorium services, and regulatory services.
Newport City Council is committed to innovation, continuous improvement and delivering excellent services for our communities. If you share that vision and are ready to make a lasting impact, we would love to hear from you.

For an informal discussion about the role, please contact Lucy Paterson, Waste and Cleansing Service Manager, at [e-mail].

We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.

Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.

Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.