Team Manager - Care

TN United Kingdom; Stretford; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Team Manager to lead a dedicated Care Team. This role involves guiding a group of talented Account Handlers, ensuring compliance with regulations, and driving team performance. You will be at the forefront of fostering a collaborative environment while supporting personal development and enhancing business capabilities. With a focus on delivering exceptional client outcomes, this position offers a unique opportunity to thrive in a fast-paced setting, where your leadership will make a significant impact. Join a company that values commitment and excellence in service delivery.

Benefits

25 Days Holiday

Defined Contribution Pension Scheme

Life Insurance

Income Protection

Health Cash Plan

Volunteering Days

Employee Stock Purchase Plan

Discounted Gym Membership

Season Ticket Loan

Emergency Family Care

Qualifications

• Experience leading teams within the commercial insurance sector.
• Knowledge of compliance and regulatory frameworks in insurance.

Responsibilities

• Provide leadership to a team of Account Handlers and manage performance.
• Champion compliance and ensure data integrity in broking platforms.

Skills

Team Leadership

Commercial Insurance Knowledge

Communication Skills

Analytical Skills

MS Office Proficiency

Education

GCSE or Equivalent

Chartered Insurance Institute Qualifications (Cert CII, Dip CII, ACII)

Job description

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Overview

We are looking to recruit an experienced Team Manager to join our growing & successful Care Team based out of our Sale office. As a diverse group of talented individuals, we bring together a wide range of skills, experiences, and perspectives to tackle complex challenges and drive meaningful results. Our team is known for its unwavering commitment to delivering high-quality work and exceeding expectations. With a can-do attitude and a relentless drive for success, we thrive in a fast-paced and dynamic environment. Deadlines are not just met, but surpassed, as we embrace the opportunity to excel under pressure.

You will be responsible for providing leadership and guidance to our team of 10 Account Handlers and will be the main escalation point.

How you'll make an impact

1. Work alongside and support the Managing Director whilst managing the process and performance of a team of 10 Account Handlers.
2. Champion compliance and adhere to internal and external regulations.
3. Provide oversight and technical support to Gallagher colleagues.
4. Seek to improve business knowledge, capability and enhance your personal development along the way!
5. Act as the main escalation point for the team and support on how to resolve any issues to a satisfactory conclusion.
6. Manage and stay on top of the team’s workloads and allocate accordingly to make sure standards are maintained.
7. Carry out regular 1-2-1s with the Team and annual performance reviews and appraisals.
8. Champion data integrity and make sure all details entered into our broking platforms by the team are accurate.

About You

• Team Leader experience within commercial insurance.
• Holding or working towards one of the Chartered Insurance Institute Qualifications, Cert CII, Dip CII or ACII would be an advantage.
• Educated to GCSE standard or equivalent, with an intermediate knowledge of the commercial insurance industry.
• Previous experience in the insurance industry, with a track record of working to targets within a regulated, measurable framework and achieving SLAs.
• Risk-aware in handling client information, 100% client-centric, focused on the best possible outcome for clients at all times.
• Due diligence and process-driven to deadlines, task-focused, results-oriented, and proactive in assisting team members.
• Outstanding communication and interpersonal skills, confident in building and maintaining rapport.
• Strong planning and analytical skills with high accuracy and attention to detail.
• Proficient in MS Office.
• Eligible to work in the UK.

Compensation and Benefits

On top of a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits. The minimum core benefits include:

• Minimum of 25 days holiday, plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance paying 4x your basic annual salary, with options to top-up to 10x.
• Income protection covering up to 50% of your annual income, with options to increase.
• Health cash plan or Private medical insurance.

Additional benefits include three fully paid volunteering days per year, Employee Stock Purchase plan, Share incentive plan, Critical illness cover, Discounted gym membership, Season ticket loan, Access to a discounted voucher portal, Emergency family care, and more.