Team Manager

Mitie Group; Lurgan; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

On-site parking

Training and progression

Overtime opportunities

Online GP services

Share options and discounts

Job summary

Mitie Group in Lurgan is seeking a Team Manager to lead the security operations team, overseeing a 42-hour week from Monday to Friday. You will monitor performance against KPIs, coach staff, coordinate training and recruitment, and liaise with clients to ensure service levels are met.

A 5-year history check and PSNI BS5979/BS7858 screening are required. On-site parking and a range of employee benefits are offered.

Qualifications

• Strong customer service skills.
• Ability to work independently and make decisions in high pressure environment.
• Good people skills and motivational leadership.
• Competent IT skills with MS Office.
• Strong attention to detail and organisational skills.
• 5-year checkable history and PSNI BS5979/BS7858 screening.

Responsibilities

• Manage the day-to-day activities and performance of your team members, while monitoring operational performance against service levels.
• Set targets, implement guidelines, and assist with any issues the employees may have.
• Ensure that all team members understand the team's objectives and work together to achieve our goals.
• Conduct performance reviews and provide coaching to bridge knowledge gaps.
• Liaise with training and recruitment to ensure headcount and knowledge are up to standard.
• Track performance to present data to clients on productivity and KPI achievement.

Skills

Team management

Leadership

Customer service

Decision making

Communication

IT skills

Tools

MS Office

Outlook

Excel

PowerPoint

Job description

What We Do

We operate in a security alarm receiving centre (ARC) environment, responsible for responding to alarms from a variety of clients throughout the UK, conducting CCTV monitoring and engaging with emergency services when required, in a timely and professional manner.

Better places, thriving communities.

Team Manager

What We Do

We operate in a security alarm receiving centre (ARC) environment, responsible for responding to alarms from a variety of clients throughout the UK, conducting CCTV monitoring and engaging with emergency services when required, in a timely and professional manner.

Where: Fully office based - Lurgan

About The Role

Hours: 42hrs per week Mon - Fri

What is in it for you?

• A competitive salary
• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Free on-site parking

Responsibilities

• Manage the day-to-day activities and performance of your team members, while monitoring operational performance against service levels
• Sets targets, implement guidelines, and assist with any issues the employees may have.
• Ensure that all team members understand the team's objectives and work together to achieve our goals.
• Conduct performance reviews and provide efficient levels of coaching and support to bridge knowledge gaps where identified.
• Liaise and participate with training and recruitment, to ensure operational headcount and knowledge is at the required standard.
• Track daily/weekly/monthly performance to present data to clients on productivity and success against KPI's.

Do you meet the below?

• Prior managerial experience is desirable
• Be an effective leader with the ability to communicate efficiently
• Able to make responsible and effective decisions
• Be able to meet targets and handle a high-pressure environment
• Inspire and motivate team members. Lead by example.
• Strong IT skill set - knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
• Ability to multi-task, prioritise daily workload and meet team deadlines
• Accuracy and attention to detail
• To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
• To undertake additional duties in line with management requests as required.
• Comply with IS) 27001 standards and procedures.

Essential

• Strong customer service skills
• Able to work independently make effective decisions in a high pressure environment
• Good people skills with an ability to communicate effectively and motivate fellow team members
• Competent IT skills with a working knowledge of MS Office programs.
• Strong Attention to detail and organisation skills
• Applicants must have a 5-year checkable history.
• You mustsuccessfullypass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Desirable

• Experience Managing a team

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.

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