Team Manager

John Lewis Partnership; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading employee-owned retail partnership, as a Team Manager, guiding a team of Customer Assistants to deliver exceptional service experiences. In this dynamic role, you will lead with authority, empower your team, and play a key part in building a supportive work environment focused on customer satisfaction.

Qualifications

• Experience leading a large team in a customer-focused environment.
• Proven track record in people management and empowerment.

Responsibilities

• Strive for high levels of customer and employee satisfaction.
• Empower team members to act with accountability.
• Build genuine relationships with stakeholders.

Skills

Leadership

Customer Satisfaction

Team Empowerment

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire, and develop your Partners (employees), enabling each of them to reach their full potential.

Key Responsibilities

Working in our shops as a Team Manager is fast-paced, and no two days are the same. On a day-to-day basis, you'll be responsible for:

• Striving for high levels of customer and Partner (employee) satisfaction.
• Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
• Building genuine relationships with customers and internal and external stakeholders.
• Working with the wider shop leadership team, taking on duty manager responsibilities when required.
• Through the development of a clear resourcing strategy, ensuring the recruitment of Partners who have the capability, aspiration, and passion to deliver outstanding service.

Essential skills/experience you'll need

Experience of leading a large team in a fast-paced, customer-focused environment with a proven track record as a specialist in people and driving a culture of empowerment.

Desirable skills/experience you may have

• Disciplinary and Grievance experience.
• Hiring Manager / Recruitment experience.

The partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We are committed to price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and the rewards. We contribute to our success, working together through good and challenging times, and treat everyone with kindness and respect.

We all own making the Partnership a place where we belong. Embracing our differences and creating an environment where we’re free to be ourselves and thrive. Growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks for successful candidates. You’ll be informed and provided with details during recruitment, and are encouraged to complete any vetting documents promptly to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required for some roles.
• We recommend applying early, as vacancies can close if we receive a high number of applications.
• We support flexible working to promote good work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.