Team Manager

Burberry; City of Edinburgh; On-site; GBP 30,000 - 42,000; Full time

Job summary

Burberry Edinburgh Multrees Walk is seeking a Team Manager to lead a boutique team of seven, delivering exceptional luxury retail experiences. You will inspire high performance, foster service excellence, and drive commercial success across all product categories on the shop floor.

You will build meaningful relationships with clients and colleagues while championing Burberry's values and commitment to client experiences.

Qualifications

• Experience leading teams in luxury or high-end retail environments.
• Strong coaching and development skills.
• Clienteling experience and ability to build relationships with clients and stakeholders.
• Proven ability to build trusted relationships with clients and colleagues.
• Ability to thrive in a fast-paced retail setting with attention to detail.
• Passion for luxury retail and representing a premium brand.

Responsibilities

• Lead, coach and develop a high-performing team to deliver exceptional client experiences and commercial results.
• Drive boutique performance by maximising opportunities across product categories, clienteling and services.
• Create a culture of accountability, collaboration and continuous development through regular coaching and feedback.
• Build long-term relationships with clients, ensuring a personalised and elevated Burberry experience.
• Monitor business performance, identify opportunities for growth, and implement actions to achieve targets.
• Act as a Burberry Ambassador on the shop floor, championing brand values and customer excellence.

Skills

Team leadership

Coaching

Clienteling

Relationship building

Retail attention to detail

Luxury retail

Job description

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Team Manager - Edinburgh Multrees Walk

Department: RETAIL OFFLINE

City: Edinburgh

Location: GB

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The team at Burberry is looking for a Team Manager to join our Edinburgh boutique working within a strong team of 7 colleaguesin delivering exceptional luxury retail experiences. Working closely with the wider store leadership team, you will inspire high performance, foster a culture of service excellence, and drive commercial success across all product categories.

As a visible presence on the shop floor, you will build meaningful relationships with clients and colleagues while championing Burberry's values and commitment to exceptional client experiences. This role offers the opportunity to influence boutique performance, develop talent, and contribute to the continued success of one of the world's most recognised luxury brands.

RESPONSIBILITIES

• Lead, coach and develop a high-performing team to deliver exceptional client experiences and commercial results.
• Drive boutique performance by maximising opportunities across all product categories, clienteling and services.
• Create a culture of accountability, collaboration and continuous development through regular coaching and feedback.
• Build long-term relationships with clients, ensuring a personalised and elevated Burberry experience.
• Monitor business performance, identify opportunities for growth, and implement actions to achieve targets.
• Act as a Burberry Ambassador on the shop floor, consistently championing brand values, standards and customer excellence.

PERSONAL PROFILE

• Previous experience leading teams within aluxury or high endcustomer-focused retail environment.
• Strong ability to motivate, coach and develop individuals to achieve their potential.
• Commercially aware with clienteling experience
• Skilled in building trusted relationships with clients, colleagues and stakeholders.
• Confident operating in a fast-paced retail environment while maintaining attention to detail.
• Passion for luxury retail, service excellence and representing the Burberry brand.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.