Team Manager - Edinburgh Multrees Walk

FashionUnited Group; City of Edinburgh; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

Burberry is seeking a Team Manager for our Edinburgh Multrees Walk boutique. You will lead a small but high-performing team, delivering immersive luxury retail experiences while coaching colleagues to achieve exceptional client service and commercial results.

You will nurture client relationships on the shop floor, drive performance across product categories, and champion Burberry's standards and values. A visible leadership role with opportunities to influence boutique success and talent

Qualifications

• Experience leading teams in a luxury or high-end retail environment.
• Strong coaching and development skills with a people-first approach.
• Commercially aware with a focus on clienteling and relationship-building.
• Proven ability to motivate teams and deliver exceptional customer experiences.

Responsibilities

• Lead, coach and develop a high-performing team to deliver exceptional client experiences and commercial results.
• Drive boutique performance across product categories and clienteling services.
• Foster accountability, collaboration and continuous development through coaching and feedback.
• Build long-term relationships with clients, delivering a personalised Burberry experience.
• Monitor performance, identify growth opportunities, and implement actions to achieve targets.
• Act as a Burberry ambassador on the shop floor, upholding brand values.

Skills

Team leadership

Retail excellence

Clienteling

Luxury retail

People development

Job description

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Team Manager - Edinburgh Multrees Walk

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Burberry are looking for a Team Manager to join our Edinburgh boutique working within a strong team of 7 colleaguesin delivering exceptional luxury retail experiences. Working closely with the wider store leadership team, you will inspire high performance, foster a culture of service excellence, and drive commercial success across all product categories.

As a visible presence on the shop floor, you will build meaningful relationships with clients and colleagues while championing Burberry's values and commitment to exceptional client experiences. This role offers the opportunity to influence boutique performance, develop talent, and contribute to the continued success of one of the world's most recognised luxury brands.

RESPONSIBILITIES

• Lead, coach and develop a high-performing team to deliver exceptional client experiences and commercial results.
• Drive boutique performance by maximising opportunities across all product categories, clienteling and services.
• Create a culture of accountability, collaboration and continuous development through regular coaching and feedback.
• Build long-term relationships with clients, ensuring a personalised and elevated Burberry experience.
• Monitor business performance, identify opportunities for growth, and implement actions to achieve targets.
• Act as a Burberry Ambassador on the shop floor, consistently championing brand values, standards and customer excellence.

PERSONAL PROFILE

• Previous experience leading teams within aluxury or high endcustomer-focused retail environment.
• Strong ability to motivate, coach and develop individuals to achieve their potential.
• Commercially aware with clienteling experience
• Skilled in building trusted relationships with clients, colleagues and stakeholders.
• Confident operating in a fast-paced retail environment while maintaining attention to detail.
• Passion for luxury retail, service excellence and representing the Burberry brand.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Burberry are looking for a Team Manager to join our Edinburgh boutique working within a strong team of 7 colleaguesin delivering exceptional luxury retail experiences. Working closely with the wider store leadership team, you will inspire high performance, foster a culture of service excellence, and drive commercial success across all product categories. As a visible presence on the shop floor, you will build meaningful relationships with clients and colleagues while championing Burberry's values and commitment to exceptional client experiences. This role offers the opportunity to influence boutique performance, develop talent, and contribute to the continued success of one of the world's most recognised luxury brands.

RESPONSIBILITIES

• Lead, coach and develop a high-performing team to deliver exceptional client experiences and commercial results.
• Drive boutique performance by maximising opportunities across all product categories, clienteling and services.
• Create a culture of accountability, collaboration and continuous development through regular coaching and feedback.
• Build long-term relationships with clients, ensuring a personalised and elevated Burberry experience.
• Monitor business performance, identify opportunities for growth, and implement actions to achieve targets.
• Act as a Burberry Ambassador on the shop floor, consistently championing brand values, standards and customer excellence.

PERSONAL PROFILE

• Previous experience leading teams within aluxury or high endcustomer-focused retail environment.
• Strong ability to motivate, coach and develop individuals to achieve their potential.
• Commercially aware with clienteling experience
• Skilled in building trusted relationships with clients, colleagues and stakeholders.
• Confident operating in a fast-paced retail environment while maintaining attention to detail.
• Passion for luxury retail, service excellence and representing the Burberry brand.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Education level: None
Work experience: 1-2 years

Want to know more about working at Burberry?

Scotland, United Kingdom of Great Britain and Northern Ireland