Team Manager - Edinburgh Multrees Walk

Burberry; City of Edinburgh; On-site; GBP 32,000 - 42,000; Full time

Job summary

Burberry in Edinburgh is seeking a Team Manager to lead a 7-strong boutique team in delivering exceptional luxury retail experiences. You will work closely with the store leadership to inspire performance, foster service excellence, and drive commercial success across all product categories.

You will build meaningful relationships with clients on the shop floor, champion Burberry's values and ensure a personalised, elevated Burberry experience for every visitor.

Qualifications

• Experience leading teams in luxury/high-end retail.
• Ability to motivate and develop individuals to their potential.
• Commercial awareness with clienteling experience.
• Skilled at building trusted relationships with clients and colleagues.

Responsibilities

• Lead, coach and develop a high-performing team to deliver exceptional client experiences and commercial results.
• Drive boutique performance by maximising opportunities across all product categories, clienteling and services.
• Create a culture of accountability, collaboration and continuous development through regular coaching and feedback.
• Build long-term relationships with clients, ensuring a personalised and elevated Burberry experience.
• Monitor business performance, identify opportunities for growth, and implement actions to achieve targets.
• Act as a Burberry Ambassador on the shop floor, consistently championing brand values, standards and customer excellence.

Skills

Team leadership

Coaching

Clienteling

Relationship building

Attention to detail

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The team at Burberry is looking for a Team Manager to join our Edinburgh boutique working within a strong team of 7 colleagues in delivering exceptional luxury retail experiences. Working closely with the wider store leadership team, you will inspire high performance, foster a culture of service excellence, and drive commercial success across all product categories. As a visible presence on the shop floor, you will build meaningful relationships with clients and colleagues while championing Burberry's values and commitment to exceptional client experiences. This role offers the opportunity to influence boutique performance, develop talent, and contribute to the continued success of one of the world's most recognised luxury brands.

RESPONSIBILITIES

• Lead, coach and develop a high-performing team to deliver exceptional client experiences and commercial results.
• Drive boutique performance by maximising opportunities across all product categories, clienteling and services.
• Create a culture of accountability, collaboration and continuous development through regular coaching and feedback.
• Build long-term relationships with clients, ensuring a personalised and elevated Burberry experience.
• Monitor business performance, identify opportunities for growth, and implement actions to achieve targets.
• Act as a Burberry Ambassador on the shop floor, consistently championing brand values, standards and customer excellence.

PERSONAL PROFILE

• Previous experience leading teams within a luxury or high end customer-focused retail environment.
• Strong ability to motivate, coach and develop individuals to achieve their potential.
• Commercially aware with clienteling experience.
• Skilled in building trusted relationships with clients, colleagues and stakeholders.
• Confident operating in a fast-paced retail environment while maintaining attention to detail.
• Passion for luxury retail, service excellence and representing the Burberry brand.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.