Team Leader, Underwriting Support

SOMPO; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player in the insurance sector is seeking a Team Leader for Underwriting Support to enhance operational resilience and foster a collaborative environment. This role involves leading a team, managing performance, and ensuring effective service delivery. You will play a pivotal role in training, data management, and continuous improvement initiatives. Ideal candidates will possess strong leadership, communication, and problem-solving skills, making this an exciting opportunity for career growth in a dynamic field. Join a company committed to diversity and excellence, where your contributions will shape the future of insurance operations.

Qualifications

• Exceptional interpersonal skills with a team-oriented approach.
• Proven track record in team management is advantageous.

Responsibilities

• Lead and motivate your Underwriting Assistant team, fostering a service culture.
• Monitor team performance, set goals, and provide feedback for high productivity.

Skills

Team Leadership

Performance Management

Training and Development

Problem-Solving

Communication Skills

Time Management

Attention to Detail

Interpersonal Skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Insurance Underwriting Systems (e.g., PPL, Power BI)

Job description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Team Leader - Underwriting Support to join our Insurance Operations team.

This role will sit within our EMEA COO function. The Service Delivery team plays a vital role in supporting the various business lines within our Underwriting team based in our London, UK office, while also undertaking transformation activities to broaden and better control the services provided. This exciting opportunity will allow the incumbent to play an integral part in strengthening the operational resilience of the services provided by the Operations function, while laying the foundations for a career in Insurance.

Location: This position will be based out of our London office. We strive for collaboration, which is why we offer a work environment where our employees thrive and develop long-lasting careers.

Our Business, Your Impact, Our Opportunity

What you’ll be doing:

1. Team Leadership: Leading and motivating your Underwriting Assistant team, fostering a service culture and continuous improvement mindset.
2. Performance Management: Monitoring team performance, setting goals, and providing feedback to ensure high productivity, quality, and control.
3. Training and Development: Identifying training needs and providing development opportunities to enhance team skills and knowledge. Personally undertaking all required training to understand the underwriting process, enabling effective support of the Underwriters.
4. Data Collection and Entry: Coordinating and delivering data gathering, validation, and input, including transposing policy information from various documents to pricing platforms, policy administration systems, or other relevant systems.
5. Documentation Management: Overseeing and delivering the preparation, organization, and maintenance of policy documentation and underwriting files, with a functional and working knowledge of ImageRight, Guidewire, Workflow, Document Management Systems, and pricing platforms.

Process Coordination:

1. Coordinating with various departments and outsourced providers to facilitate smooth workflow and timely processing as defined within Standard Operating Procedures, including:

• Managing policies from submission to booking.
• Assisting in the preparation of renewals.
• Managing cash balances.
• Ensuring KPIs related to speed and quality are met.

Issue / Query Resolution:

1. Supporting effective service delivery by resolving queries within established timeframes, including:

• Following up on missing documents/information from brokers to ensure completeness.
• Managing Outsourced providers' queries and errors.
• Supporting compliance adherence by following SOPs and completing related controls, as well as assisting internal/external audits.
• Providing input into the operational management dashboard accurately and timely.

Continuous Improvement:

1. Working with other Underwriting Assistants in the Operations department to identify and document opportunities for efficiency improvements, including:

• Performing functional testing of IT & process changes.
• Participating in change/transformation activities as a Subject Matter Expert.

What You’ll Bring:

• Exceptional interpersonal skills with a team-oriented approach.
• Proven track record in team management is advantageous.
• Strong problem-solving and decision-making abilities.
• Excellent written and oral communication skills.
• Ability to work effectively in a fast-paced environment.
• Proactive mindset.
• Attention to detail.
• Logical thinking.
• Strong time management.
• Efficient organization skills.
• Confidence to challenge.
• Competent computer skills including Microsoft Excel, Word, and Outlook.
• Experience with Insurance Underwriting systems (e.g., PPL, Power BI) is useful.

In today’s world, what do we stand for?

We aim to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster ongoing, open dialogue between managers and their teams and believe in an inclusive, diverse organizational environment. We reject racism, bigotry, prejudice, and injustice, investing in building an inclusive work environment.

About Us:

Expert Partners. Clarity in complexity. Unwavering commitment.

We’re Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings’ 130 years of innovation, we’re committed to simplifying your experience.

Our dedication is evident in our meticulous care, creating a frictionless risk management journey. We lead with your priorities, crafting solutions, sharing insights, and understanding your needs.

With over 9,000 employees worldwide, we use our expertise to learn, improve, and solve complex challenges.

When you choose Sompo, you choose the ease of expertise.

To learn more, visit our website at www.sompo-intl.com