Team Leader - Southampton

SSP UK & Ireland; Southampton; On-site; Full time

Job summary

Join a dynamic team as a Supervisor in a bustling coffee shop and bar environment. This role calls for a motivated leader who can drive excellence in customer service while fostering a supportive atmosphere for team members. You'll be at the forefront of operations, ensuring a clean and welcoming space for customers, guiding your colleagues, and celebrating exceptional service. With a competitive pay rate and a variety of benefits, this opportunity is perfect for those looking to advance their career in a fast-paced and rewarding setting. Embrace the challenge and apply now to take the next step in your professional journey!

Benefits

75% discount on meals during shifts

Employee Discounts up to 50%

Access to award-winning training programs

Health and Wellbeing Support

Pension Plans

Life Assurance

Share Incentives Scheme

Cycle to Work Scheme

Qualifications

• At least 1 year experience as a supervisor in hospitality or retail.
• Ability to lead a team and drive customer service excellence.

Responsibilities

• Oversee daily operations, ensuring high standards of service.
• Guide and support team members, fostering a positive work environment.
• Coordinate unit opening and closing, maintaining operational excellence.

Skills

Leadership

Customer Service

Team Coordination

Operational Efficiency

Communication

Education

High School Diploma

Job description

Supervisor - coffee shop and bars in Southampton area

Pay Rate: From 1st April rate of pay is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour. We offer additional service charge.

Shift pattern: Full Time (40 hours), scheduled between 3:00 am and 11 pm, including weekends.

• Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
• Due to some responsibilities within the supervisor role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
  

Join our dynamic team as a Supervisor! Lead by example in a fast-paced environment, driving excellence in customer service. We're seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• 75% discount on your meal while on shift.
• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career.
• Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
• Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you.
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
• Minimum Requirements: Have at least 1 year experience working as a supervisor in hospitality or retail role.
• Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
• Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
• Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
• Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
• Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
• Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
  

Feel like you could belong at SSP? Apply now and start the best part of your journey as a Supervisor!

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.