Team Leader - Southampton

TN United Kingdom; Southampton; On-site; Full time

Job summary

Join a dynamic team as a Supervisor in a vibrant coffee shop and bar setting! This role offers an exciting opportunity to lead in a fast-paced environment, ensuring excellence in customer service and operational efficiency. With a focus on team coordination and a welcoming atmosphere, you'll be at the forefront of creating memorable experiences for customers. Enjoy a range of benefits including meal discounts, employee perks, and continuous growth opportunities. If you're passionate about food and travel and thrive in a rewarding atmosphere, this is the perfect next step in your career!

Benefits

75% discount on meals during shifts

Up to 50% employee discounts

20% Friends and Family discount

Access to financial and wellbeing support

Award-winning training programs

Health and Wellbeing Support

Pension Plans

Life assurance

Competitive pay rates

Qualifications

• At least 1 year of experience as a supervisor in hospitality or retail.
• Ability to maintain a clean and welcoming atmosphere.

Responsibilities

• Oversee unit operations, ensuring adherence to guidelines.
• Guide colleagues while fostering a safe and inclusive environment.
• Promote operational efficiency and celebrate team successes.

Skills

Customer Service Excellence

Leadership

Operational Efficiency

Team Coordination

Communication Skills

Education

High School Diploma

Job description

Supervisor - Coffee Shop and Bars in Southampton Area

Pay Rate: From 1st April rate of pay is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour. We offer additional service charge.

Shift Pattern: Full Time (40 hours), scheduled between 3:00 am and 11 pm, including weekends.

• Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
• Due to some responsibilities within the supervisor role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
  

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

Join our dynamic team as a Supervisor! Lead by example in a fast-paced environment, driving excellence in customer service. We're seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!

WHY JOIN SSP AS A SUPERVISOR?

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• 75% discount on your meal while on shift.
• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
• App: From shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
• Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
• Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
• Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

AS A SUPERVISOR, YOU’LL:

• Have at least 1 year experience working as a supervisor in hospitality or retail role.
• Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
• Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
• Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
• Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
• Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
• Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
  

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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