Team Leader – Service Delivery & Safeguarding (Basingstoke)

Victim Support; Basingstoke; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support is seeking a dedicated Team Leader for our office in Basingstoke. This role is office-based with some travel across Hampshire and involves safeguarding responsibilities to ensure high service standards.

You will lead operational staff, audit cases, analyse data, and drive performance while promoting excellent customer service and incident response. A genuine commitment to victim support and safeguarding is essential.

Qualifications

• Experience in a challenging, changing environment with customer focus and service excellence.
• Crisis management experience and ability to support a team under pressure.
• Strong written and verbal communication, advisory skills with agencies and individuals.
• Ability to work without direct supervision and manage competing demands.
• Ability to gather, analyse and use information from multiple sources to improve data quality and compliance.
• Understanding of confidentiality, safeguarding and related legal requirements.
• Good IT skills, including using bespoke case management systems and Excel.

Responsibilities

• Complete case audits and reviews to ensure oversight of teams.
• Capture data and evidence around service outcomes.
• Allocate work across the wider team and analyse data to monitor patterns.
• Act as safeguarding officer and provide guidance to staff.
• Work with Operations Manager to address performance issues through data and information.
• Line manage team members including recruitment, training, performance management, and policy adherence.
• Facilitate regular team meetings and share feedback with colleagues.
• Represent the service at external events.

Skills

Customer focus

Crisis management

Communication

Data analysis

Confidentiality

Problem solving

Time management

Tools

Case management software

Microsoft Office

Excel

Job description

Victim Support is seeking a dedicated Team Leader for our office in Basingstoke. This role is office-based with some travel across Hampshire and involves safeguarding responsibilities to ensure high service standards.

You will lead operational staff, audit cases, analyse data, and drive performance while promoting excellent customer service and incident response. A genuine commitment to victim support and safeguarding is essential.