Team Leader - Secure Mental Health

emedgroup; Huntingdon; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Life Assurance

GP access 24/7

Dental, optical, chiropody cash-plan

Pension scheme

Blue Light Card

Employee Assistance Programme (EAP)

Paid holiday entitlement

Long service recognition

Refer a Friend rewards

EMED Foundation support

Annual leave increases

Flu vaccination campaign

Job summary

EMED Group is seeking a Team Leader to support our Secure Mental Health Contract in Huntingdon. This full-time role is 37.5 hours per week, 09:00–17:00, with on-call requirements and occasional evenings/weekends.

A comprehensive benefits package accompanies the position, reflecting our commitment to staff wellbeing and professional development. You will lead a regulated, patient-focused service, ensuring service delivery, regulatory compliance, and people management across shifts.

Qualifications

• Excellent written and verbal communication in a regulated setting.
• Proven ability to coach and guide teams to deliver KPI targets.
• Strong organisational skills with multi-tasking capability.

Responsibilities

• Business Performance and Service Delivery – ensure prompt departure of Ambulance Care Assistants from base and maintain service standards.
• Compliance – support Health & Safety base checks and ensure equipment is compliant.
• Fleet – coordinate vehicle readiness and perform basic checks for hygiene and roadworthiness.
• Data Management – keep employee records up to date for payroll and leave tracking.
• KPI’s – assist Contract Manager with KPI delivery and suggest process improvements.
• People Management – conduct probationary reviews and support employee development.
• Recruitment – participate in recruitment and ensure adherence to policies.
• Training – deliver annual skills development and driving assessments as required.
• Ad-hoc – perform property risk assessments for safe access.

Skills

Communication skills

People management

Organisational skills

Job description

We are looking for a Team Leader to support our Secure Mental Health Contract in Huntingdon

This is a full time position working 37.5 hours per week between the hours of 09:00 - 17:00 with some on call requirements. Flexibility to work evenings and weekends is a requirement

• £15.22 per hour


• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.


• 24/7 online/telephone GP Consultation and access to prescriptions.


• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.


• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.


• Access to mental health consultations.


• Access to physiotherapy consultations.


• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.


• Financial guidance re retirement planning, tax savings and state benefits.


• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.


• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.


• Refer a Friend recruitment incentive scheme with financial rewards.


• The EMED foundation, to provide support to colleagues and our local communities.


• Paid holiday entitlement.


• Pension Scheme.


• Blue Light Card.


• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.


• Flu vaccination (through an internal campaign in Autumn/Winter).

Main Duties

• Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.


• Compliance – Assist the Compliance Team with Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.


• Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.


• Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.


• KPI’s – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.


• People Management – Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.


• Employee Relations Support – Complete thorough and fair investigations prior to disciplinary, delivering a succinct and solid case to the disciplinary chair when completed.


• Sickness and Leave – Ensure that sickness absence is kept up to date and identify potential avenues for cover in the event of high levels of sickness.


• Recruitment – Participate in recruitment and selection processes, ensuring personal adherence to policies and procedures.


• Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.


• Ad-hoc – Conduct property risk assessments as and when required to ensure safe and suitable access for Ambulance Crews.


• Health and Safety – Ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger you or others.


• Diversity – Be an ambassador for diversity.


• Hours and Environment – Be visible and maintain a physical presence across the contract.

Person Specification

• Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).


• Passion for patient care and delivering a highly effective service.


• Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.


• High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.


• Strong problem-solving skills.


• Ability to coach and guide.


• Excellent organisational skills with proven ability to multi-task and prioritise, as required.


• Meticulous attention to detail.


• Ability to stay calm under pressure and use initiative.

Our Values

• Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.


• Agile – We listen, learn and adapt to improve the business, each other, and ourselves.


• Reliable – We do what we say we will do, we take responsibility and we behave with integrity.


• Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.