Team Leader - Patient Care

EMED Group; Hempstalls; Sur place; GBP 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Life Assurance

Sick pay

GP access 24/7

Second medical opinion

Hospital cash plan

Dental/optical/chiropody

Mental health support

Physiotherapy access

Legal advice

Retirement planning guidance

Long Service Recognition

Refer a Friend rewards

Pension Scheme

Blue Light Card

Uniform provided

Employee Assistance Programme (EAP)

Flu vaccination

Résumé du poste

EMED Group in Stoke-on-Trent is seeking a Team Leader to support Ambulance Care Assistants and drive contract performance. You will oversee staffing, conduct, and quality standards while coordinating patient transport on duty.

The role involves an on‑call rota and full-time hours (40 per week). A UK manual driving licence is essential, with a passion for delivering excellent patient care and KPI‑driven service delivery.

Qualifications

• Full UK manual driving licence is required.
• Excellent communication skills, both written and verbal.
• High level of commercial awareness with proven KPI achievement.
• Strong problem-solving skills.
• Ability to coach and guide others.
• Excellent organisational skills; multi-tasking and prioritisation.
• Meticulous attention to detail.
• Ability to stay calm under pressure and use initiative.

Responsabilités

• Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
• Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure compliance.
• Liaise with the Fleet supervisor to ensure vehicles are roadworthy and maintain hygiene standards.
• Keep personal data systems accurate for payroll and annual leave.
• Support Contract Manager with KPI delivery and improvement ideas.
• Conduct probationary reviews with Ambulance Care Assistants.
• Deliver Annual Skills Development training and driving assessments as required.

Connaissances

Driving licence

Communication skills

Commercial awareness

Problem-solving

Coaching

Organization

Attention to detail

Staying calm under pressure

Description du poste

We have a fantastic opportunity for a Team Leader to join our team based in Stoke-on-Trent.

The role of the Team Leader is to support the Ambulance Care Assistants in the successful completion of their role and assist with contract performance, staffing, conduct and quality and standards. Patient care will be at the forefront of your mind at all times and deliver these values to the team. The Team Leader will assist on the road with the transportation of patients as and when required.

This role includes participation in an on‑call rota, providing support outside of normal working hours. On‑call duties are shared equally among the team and compensated in line with company policy.

Full-time (40 hrs p/w) | 5 days a week | £14.21 per hour | plus on call requirement (1 in 6 weeks)

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• Company sick pay covering full salary for 20 days after 2 years’ service.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Role Responsibilities

• Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
• Compliance – Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
• Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
• Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
• KPIs – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
• People Management – Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
• Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.

Do you have what it takes?

• Full UK manual driving licence
• Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
• Passion for patient care and delivering a highly effective service.
• Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
• High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.
• Strong problem-solving skills.
• Ability to coach and guide.
• Excellent organisational skills with proven ability to multi-task and prioritise as required.
• Meticulous attention to detail.
• Ability to stay calm under pressure and use initiative.
  

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.