Team Leader - Patient Care

EMED Group; Otley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Life Assurance

Pension Scheme

Uniform provided

EAP - Employee Assistance Programme

Flu vaccination programme

Blue Light Card

Job summary

EMED Group is seeking a Team Leader to support Ambulance Care Assistants, ensure quality and contract performance, and assist with staffing and on-call duties. You will help manage daily operations across Cambridge and Huntingdon bases, while maintaining patient care as a top priority.

The role involves on-call responsibilities outside normal hours, with shifts 07:00-15:00 and 12:00-20:00 on a five‑day week, plus on-call commitment.

Qualifications

• Full UK manual driving licence.
• Experience in a highly regulated healthcare logistics environment (patient transport experience preferred).
• Passion for patient care and delivering a highly effective service.
• Excellent communication skills, both written and verbal, with ability to engage at all levels.

Responsibilities

• Deliver excellent customer service by ensuring prompt departure of Ambulance Care Assistants from base.
• Assist the Compliance Team with base checks to ensure Health and Safety compliance.
• Liaise with Fleet supervisor to ensure vehicles are suitable for road use and perform checks.
• Maintain personal data for payroll and annual leave accuracy.

Skills

Team leadership

Communication

Coaching

Organisation

Problem solving

Calm under pressure

Commercial awareness

Multi-tasking

Job description

We have a fantastic opportunity for a Team Leader to join our team based in Cambridge and also provide support to our Huntingdon base.

The role of the Team Leader is to to support the Ambulance Care Assistants in the successful completion of their role and assist with contract performance, staffing, conduct and quality and standards. Patient care will be at the forefront of your mind at all times and deliver these values to the team. The Team Leader will assist on the road with the transportation of patients as and when required.

This role includes participation in an on‑call rota, providing support outside of normal working hours. On‑call duties are shared equally among the team and compensated in line with company policy.

Full-time | 5 days | Earlies & Lates (07:00 - 15:00 and 12:00 - 20:00) | plus on call requirement

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• Company sick pay covering full salary for 20 days after 2 years’ service.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5‑year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Role Responsibilities

• Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
• Compliance – Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
• Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
• Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
• KPIs – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
• People Management – Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
• Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.

Do you have what it takes?

• Full UK manual driving licence
• Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
• Passion for patient care and delivering a highly effective service.
• Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
• High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.
• Strong problem‑solving skills.
• Ability to coach and guide.
• Excellent organisational skills with proven ability to multi‑task and prioritise as required.
• Meticulous attention to detail.
• Ability to stay calm under pressure and use initiative.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.