Team Leader - Residential

Rethink Mental Illness; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

Rethink Mental Illness is recruiting a Team Leader for Hawkesbury Lodge Residential Service in Coventry. This full-time role (35 hours per week) involves leading a team, providing guidance and oversight while actively delivering service to people supported on their recovery journey.

You'll work closely with the Service Manager and partners to ensure safe, person-centred, recovery-focused practice across shifts, with a strong emphasis on risk management and staff development.

Qualifications

• Experience supporting people with severe mental illness or complex needs.
• Experience supervising, mentoring or leading staff.
• A Level 3 Health & Social Care qualification, or you're working towards one.
• Strong recovery-focused practice and positive risk management.
• Ability to stay calm and make sound decisions in challenging situations.
• Excellent communication, organisation and relationship-building skills.
• Experience assessing needs, developing support plans and managing risk.
• Flexible approach to working within a 24/7 service.

Responsibilities

• Leading shifts within a 24-hour residential service.
• Supervising, coaching and supporting Mental Health Recovery Workers.
• Ensuring high-quality, recovery-focused support is delivered consistently.
• Managing and responding to risk, safeguarding concerns and crisis situations.
• Supporting the development, induction and training of team members.
• Acting as a key worker for a small number of people using the service.
• Working collaboratively with healthcare professionals, community partners and multidisciplinary teams.
• Supporting quality assurance, audits and continuous improvement activities.
• Promoting positive risk-taking, independence and social inclusion.

Skills

Staff supervision

Mental health support

Recovery-focused practice

Risk management

Communication skills

Decision making

Team collaboration

Flexibility

Education

A Level 3 Health & Social Care

Working towards qualification

Job description

Join Our Team as a Team Leader

Location: Hawkesbury Lodge Residential Service, Coventry

Role: Full-time, 35 hours per week

Rota Work Patterns: Monday – Sunday - 730am-730pm, 3pm-9pm, 8:30pm-8:30am

Enhanced payments: £0.86 - Unsocial Hours,1.5 x hourly rate - Bank Holiday

Our Hawkesbury Lodge Service represents an important investment in supporting people across Coventry and Warwickshire on their recovery journey. Developed in partnership with Coventry and Warwickshire Partnership NHS Trust, the service combines a 14-bed residential rehabilitation service with an integrated Care Hub, providing a welcoming and recovery-focused environment. Together, these services offer personalised support to people living with severe and enduring mental illness, helping them build confidence, develop greater independence, enhance their wellbeing, and take positive steps towards living successfully within their local communities.

How you will make a difference as a Team Leader:

As Team Leader, you'll play a key role in the day-to-day leadership of our residential rehabilitation service. You'll lead a team of Mental Health Recovery Workers, providing guidance, support and practice oversight while also working directly alongside the people we support.

This is a varied role where you'll spend time both leading the team and being actively involved in service delivery. You'll help ensure that support is safe, person-centred, recovery-focused and delivered to the highest possible standard.

Working closely with the Service Manager and external partners, you'll be instrumental in creating an environment where people can develop the skills, confidence and independence needed to achieve their personal goals.

Key Responsibilities:

• Leading shifts within a 24-hour residential service.
• Supervising, coaching and supporting Mental Health Recovery Workers.
• Ensuring high-quality, recovery-focused support is delivered consistently.
• Managing and responding to risk, safeguarding concerns and crisis situations.
• Supporting the development, induction and training of team members.
• Acting as a key worker for a small number of people using the service.
• Working collaboratively with healthcare professionals, community partners and multidisciplinary teams.
• Supporting quality assurance, audits and continuous improvement activities.
• Promoting positive risk-taking, independence and social inclusion.

Essential skills and experience:

• Experience supporting people with severe mental illness or complex needs.
• Experience supervising, mentoring or leading staff.
• A Level 3 Health & Social Care qualification, or you're working towards one.
• A strong understanding of recovery-focused practice and positive risk management.
• The ability to remain calm and make sound decisions in challenging situations.
• Excellent communication, organisation and relationship-building skills.
• Experience assessing needs, developing support plans and managing risk.
• A flexible approach to working within a 24/7 service.

Desirable skills and experience:

• Experience working within community services such as housing, employment, advice or wider support services.
• Knowledge of mental health services and partner organisations across Coventry and Warwickshire.

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you.

Rethink Mental Illness is currently unable to provide visa sponsorship.

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