Team Leader - Patient Care

EMED Group; Stoke-on-Trent; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Life Assurance

Company sick pay

GP access 24/7

Second opinion medical support

Hospital cash plan

Mental health support

Legal guidance

Pension scheme

Blue Light Card

Uniform provided

EAP

Flu vaccination

Job summary

EMED Group is recruiting a Team Leader for our Stoke-on-Trent base to support Ambulance Care Assistants and drive contract performance. You will oversee staffing, conduct, and quality, with on-call duties to support out-of-hours operations.

The role is full-time (40 hours per week), working five days, with an on-call rotation (1 in 6 weeks) and a rate of £14.21 per hour. You will play a key part in ensuring high standards of patient care and service delivery.

Qualifications

• Full UK manual driving licence is required.
• Experience in a highly regulated environment with healthcare logistics is preferred.
• Proven ability to deliver KPI targets in a regulated industry.

Responsibilities

• Ensure prompt departure of Ambulance Care Assistants from base.
• Assist Compliance Team with base Health and Safety checks.
• Coordinate with Fleet to ensure vehicles are roadworthy and clean.
• Maintain staff data for payroll and annual leave accuracy.
• Support Contract Manager to deliver KPIs and drive improvements.
• Conduct probation reviews with Ambulance Care Assistants.
• Deliver annual Skills Development training and driving assessments as needed.

Skills

Communication skills

Driving licence

Coaching ability

Organisational skills

Problem solving

Attention to detail

KPI awareness

Commercial awareness

Job description

We have a fantastic opportunity for a Team Leader to join our team based in Stoke-on-Trent.
The role of the Team Leader is to support the Ambulance Care Assistants in the successful completion of their role and assist with contract performance, staffing, conduct and quality and standards. Patient care will be at the forefront of your mind at all times and deliver these values to the team. The Team Leader will assist on the road with the transportation of patients as and when required.
This role includes participation in an on‑call rota, providing support outside of normal working hours. On‑call duties are shared equally among the team and compensated in line with company policy.
Full-time (40 hrs p/w) | 5 days a week | £14.21 per hour | plus on call requirement (1 in 6 weeks)

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• Company sick pay covering full salary for 20 days after 2 years’ service.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Role Responsibilities

• Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
• Compliance – Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
• Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
• Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
• KPIs – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
• People Management – Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
• Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.

Do you have what it takes?

• Full UK manual driving licence
• Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
• Passion for patient care and delivering a highly effective service.
• Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
• High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.
• Strong problem-solving skills.
• Ability to coach and guide.
• Excellent organisational skills with proven ability to multi-task and prioritise as required.
• Meticulous attention to detail.
• Ability to stay calm under pressure and use initiative.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.
EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.