Team Leader — Outstanding Customer Experience

Greene King; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Career development opportunities

33% discount on all brands

Free employee assistance program

50% discount at Greene King Inns

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader in Hampstead, England. You will lead by example, ensure customer satisfaction, and coordinate team activities during busy shifts. The ideal candidate has a keen eye for detail and the ability to resolve issues effectively. The role offers opportunities for career development, as well as benefits including discounts on food, drinks, and hotel stays. A positive attitude and strong teamwork skills are essential for success in this role.

Qualifications

• Experience in a leadership role in a customer service environment.
• Ability to resolve issues effectively during shifts.

Responsibilities

• Provide customers with a memorable experience.
• Assist management in resolving issues in their absence.
• Organise and coordinate the team during busy shifts.
• Ensure bar safety, legality, and cleanliness.

Skills

Great eye for detail

Ability to adapt to challenges

Positive attitude

Team player

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.