Team Leader

Greene King; Borough of Spelthorne; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

33% discount on food and drink

Employee assistance program

Enhanced maternity and paternity policies

Menopause Friendly Employer

50% discount at Greene King Inns

Refer a friend bonuses

Wagestream access

Retail discounts

Job summary

Greene King is looking for a Team Leader to join their vibrant pub team in the Borough of Spelthorne. In this role, you will lead by example, ensuring that your team runs smooth and meets high standards of service, creating memorable experiences for customers.

You will manage daily operations, support staff, and ensure a welcoming atmosphere at the pub. The position offers competitive salary, training opportunities, and staff discounts.

Qualifications

• Experience in a leadership role within the hospitality sector.
• Ability to maintain high service standards.
• Strong communication skills and customer focus.

Responsibilities

• Lead the team ensuring smooth operations during shifts.
• Maintain high standards and customer satisfaction.
• Resolve issues in the absence of management.

Skills

Attention to detail

Team leadership

Customer service

Adaptability

Job description

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
• Enhanced, family‑friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – when they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Job Location