Team Leader

Greene King; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career development opportunities

Employee discounts

Wagestream access

Referral bonuses

Job summary

A leading hospitality provider in Greater London is seeking a Team Leader to elevate customer experiences. In this role, you'll oversee daily operations, provide team support, and ensure a safe and efficient environment. Ideal candidates have strong customer service skills and a knack for detail. Enjoy numerous benefits, including generous discounts and training opportunities as you lead a dedicated team in a dynamic setting.

Qualifications

• Great eye for detail, ensuring quality in service.
• Experience in a similar service-oriented role.
• Ability to respond well under pressure.

Responsibilities

• Provide customers with a memorable experience.
• Deputise for management and resolve issues.
• Coordinate the team during busy shifts.
• Ensure a safe, legal, and clean bar environment.

Skills

Detail-oriented

Customer service

Adaptability

Team player

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.

Benefits and Rewards

We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.