Team Leader - Outbound

CC33 Global; Sheffield; On-site; GBP 28,000; Full time

Job summary

A leading recruitment firm in Sheffield is seeking an experienced Team Leader to manage a successful outbound telesales team. You will lead 15 team members, ensuring that performance targets are met while driving high engagement and coaching strategies. The position offers a salary of up to £28,000 per year with bonuses based on performance. This is a full-time, permanent role requiring in-person presence.

Benefits

Performance bonus up to £200 per month

Qualifications

• Proven experience of leading a contact centre team during growth or change.
• Experience in driving performance through effective coaching.
• Strong analytical skills and ability to derive insights.

Responsibilities

• Manage day-to-day performance to meet all KPIs.
• Enhance the quality of customer interactions.
• Oversee end-to-end customer contact processes.

Skills

Leadership

Performance Management

Coaching

Communication

Job description

Overview

CC33 is recruiting an experienced outbound Team Leader for our client, the UK’s fastest growing property search website. We complete outbound Lead Generation calls for our client to customers at home as well as estate agents across the UK. You will provide leadership and direction for a team of 15 passionate people and be used to delivering through others and will manage this delivery. You will require extensive operational and leadership experience in an outbound telesales contact centre setting. Your focus on delivering high performance from your team will be driven around your tried and tested people and engagement strategies. Upto £200 a month in bonus based on performance. Working hours are Monday to Friday 9am to 6pm.

Responsibilities

• Reporting to the Operations Manager, the role includes responsibility for the operational delivery of external and CC33 targets.
• Manage and lead the day-to-day performance of the team to deliver a best-in-class service, meeting or exceeding all KPIs and within budget.
• Analytical excellence with the ability to drive action from insight quickly and confidently.
• Be responsible for the end-to-end customer contact processes and customer experience, supporting cross company initiatives to improve productivity, performance, quality, and compliance.
• Responsible for the engagement, attendance, employee retention and coaching strategy across the department.
• Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

What we look for

• Proven experience of leading a contact centre team with experience of managing an operation through periods of significant growth or change.
• A desire to improve people and performance through effective coaching.
• Proven experience of inspiring, motivating, and leading others in a contact centre sales or service environment.
• Excellent communication and leadership skills to lead and motivate a growing and changing service operation.
• Ability to demonstrate a professional attitude and approach, showing strong leadership, initiative, and clear communication, by example.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Work Location: In person