Team Leader - Neurology

London North West Healthcare NHS Trust; London Borough of Harrow; On-site; GBP 35,000 - 50,000; Full time

Job summary

London North West Healthcare NHS Trust seeks a dynamic Operational Manager to lead the administration team in providing excellent service delivery across multiple hospital sites. Ideal candidates will possess NHS experience, strong leadership abilities, and skills in patient administration systems. This role emphasizes continuous professional development and effective management strategies to uphold patient care quality.

Qualifications

• Experience in NHS operations and team leadership.
• Knowledge of RTT and patient management systems is essential.
• Strong interpersonal skills to manage multidisciplinary teams.

Responsibilities

• Oversee operational management of administration team, including recruitment and appraisals.
• Coordinate clinic capacity and improve RTT service performance.
• Facilitate quality improvement in patient care through teamwork.

Skills

interpersonal skills

RTT and waiting list knowledge

understanding of clinical terminology

Education

NHS experience

team leader experience

Tools

Patient Administration System

Job description

If you're asked to pay to apply for a job or shift with us, it's probably a scam: LNWH and our agencies will never ask you to pay to apply for a job with us. Always apply through our website or make sure you have a valid agency contract.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

• H onesty
• A ccountability
• T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

Job overview

To provide day-to-day operational management for the administration team including recruitment, appraisals and continuous professional development for all admin staff

Support the Operational Management team (General Manger, Service Manager and Assistant service manager) and Clinical Team in delivering the Trust's key performance targets through effective and flexible use of physical resources to minimise waste.

To liaise with the multidisciplinary teams, to facilitate improvements in quality of care using lessons learned from adverse incidents and patient complaints.

Main duties of the job

• The post holder will coordinate clinic capacity in line with clinicians leave and oversee cancelling of clinics and notification to patients in a timely manner following trusts polici
• The post holder will assist operation manager to improve and maintain RTT performance of the service and assist with any recovery plans
• The post holder will provide day-to-day line management and leadership of a multi disciplinary audience and motivate this team to deliver sustained change and continuous This will include performance and objective setting, appraisal and assisting with personal development plans.

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person specification

Knowledge

• Working knowledge of a range of Patient Administration System
• NHS experience
• team leader experience

Skills

• interpersonal skills
• RTT and waiting list knowledge
• understanding of clinical terminology

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.