Team Leader - Medical Repair Service

OLYMPUS EUROPA SE & CO. KG; Southend-on-Sea; On-site; GBP 40,000 - 65,000; Full time

Job summary

An established industry player in the medical device sector is seeking a Team Leader for their Medical Service team. This role is pivotal in managing a team of repair technicians, ensuring safety and performance standards are met. The ideal candidate will possess strong people management skills, confident communication abilities, and a technical background. With a focus on compliance and team development, this position offers a unique opportunity to contribute to a healthier and safer world through innovative medical solutions. Join a company that values diverse perspectives and offers a comprehensive benefits package.

Benefits

Competitive Salary

Generous Annual Leave

Private Medical Cover

Comprehensive Pension Scheme

Annual Health Checks

Employee Assistance Program

Subsidized Staff Restaurant

Free Parking

Gym Membership Discounts

Retail Discounts

Qualifications

• Experience in managing teams and resolving first-line management issues.
• Ability to promote safety and compliance in the workplace.

Responsibilities

• Lead a team of up to 10 technicians, ensuring safety and performance.
• Monitor team performance and manage staff utilization and capacity.

Skills

People Management

Conflict Management

Communication Skills

Organizational Skills

Multi-tasking

Education

Management Training

Technical Background

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Job description

Team Leader - Medical Repair Service

KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Chief Manufacturing and Supply Officer

A global leader in the medical device and technology industry, Olympus has focused on making people's lives healthier, safer, and more fulfilling for over 100 years. Our products and solutions help diagnose, prevent, and treat illnesses, further scientific research, and keep people safe.

As a Team Leader for our Medical Service team, your role involves taking responsibility for the safety and performance of your team, leading day-to-day activities and workload, and resolving first-line people management issues.

Your responsibilities

1. Manage a team of up to 10 repair technicians, ensuring safety and performance standards.
2. Maintain a safe and healthy work environment, ensuring compliance with health, safety, and environmental procedures, including PPE and waste disposal.
3. Promote a culture of reporting accidents, near misses, and potential hazards.
4. Ensure risk assessments are carried out, reviewed, and kept up to date.
5. Manage staff utilization and capacity planning, including holiday and absence management, adhering to Shop Floor Management rules.
6. Monitor team performance, providing feedback, coaching, and support, and utilizing the company’s MyPerformance system.
7. Handle first-line management issues such as return-to-work meetings, attendance, investigations, appraisals, performance improvement plans, referrals to Occupational Health, and stress risk assessments.
8. Experience in people management and development, including 1-1s, performance management, and development planning.
9. Experience in a technical or operational environment is highly desirable.
10. Possess confident communication skills and be open to difficult conversations and continuous learning.
11. Previous management training is desirable.
12. Ability to manage conflict and remain balanced in challenging situations.
13. Strong relationship-building and management skills.
14. Excellent organizational and multi-tasking abilities.
15. Proficient in Microsoft Office tools, especially Word, Excel, Outlook, and Teams.
16. Core values include Patient Focus, Integrity, Innovation, Impact, and Empathy.
17. Benefits include a competitive salary, generous annual leave, private medical cover, a comprehensive pension scheme, annual health checks, Employee Assistance Program, subsidized staff restaurant, free parking, and discounts on gym memberships and retail.

Further information

We value diverse perspectives and encourage all qualified candidates to apply, regardless of gender, nationality, ethnicity, religion, age, disability, sexual orientation, marital status, or other personal characteristics.