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Store Manager

Hotel Chocolat

Wilmslow

On-site

GBP 28,000 - 35,000

Full time

Yesterday

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Job summary

Join a leading chocolate brand as a Store Manager, where you'll lead a passionate team to drive sales and deliver exceptional customer experiences. This role requires flexibility and a strong focus on leadership and customer service in a dynamic retail environment.

Benefits

50% off products

Incentives based on performance

Flexible working discussions

Qualifications

Experience in a seasonally busy and bespoke selling environment.
Demonstrable experience in high service guest interaction.
Café operations experience would be highly advantageous.

Responsibilities

Provide excellent leadership to inspire and develop team members.
Drive store sales and profit plan.
Exceed sales targets through effective communication.

Skills

Leadership

Customer Service

Sales

Communication

Team Development

Education

Experience in luxury retail

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Direct message the job poster from Hotel Chocolat

We’re looking for a Store Manager to join us and lead a successful, passionate, and engaged team. This is an amazing opportunity to work for an exciting, innovative and successful brand as we expand across the UK.

Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.

You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values to drive your team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every guest.

Providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of HC vision and values.
Driving store sales and profit plan and taking action to maximise performance.
Exceeding sales targets and KPIs through clear and effective communication to your team.
Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.

WHO YOU ARE & WHAT YOU HAVE

Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
Demonstrable experience in high service guest interaction.
Natural leadership qualities to get the best of your high performing team both individually and collectively.
A passion for chocolate, our brand and for giving the best service to our guests.
Café operations experience would be highly advantageous.

WORKING AT HOTEL CHOCOLAT

For your hard work and commitment, we will give you:

A competitive salary and 50% off our products.
Incentives based on performance.
We recognise that our employees may wish to balance their work and home life, therefore we are open to discussions around flexible working.

About Us

We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.

Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.

To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Business Development, Sales, and Customer Service
Industries
Retail and Food and Beverage Retail

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