Team Leader - HRP

Mountain Warehouse; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading outdoor retailer is seeking a Team Leader to support management in running a busy store. Responsibilities include motivating the team, ensuring high customer service standards, and achieving KPIs. Ideal candidates should have previous supervisory experience and a passion for engaging with customers, along with good organizational skills. This role offers opportunities for development and progression within the company.

Benefits

50% employee discount

Monthly bonus scheme

Development and progression opportunities

Auto-enrolment Pension scheme

Employee Assistance Programme

Qualifications

• Previous supervisory/Team Leader experience.
• Ability to motivate a team.
• Passion, enthusiasm, and a hands-on attitude.

Responsibilities

• Leading and motivating your team.
• Delivering great Customer Service.
• Encouraging the team to hit their KPIs.
• Ensuring great company standards.
• Visual merchandising.
• Being a Brand Ambassador!

Skills

Team motivation

Good organisational skills

Customer engagement

Passion for selling

Job description

Description

• 50% employee discount
• Monthly bonus
• Employee referral incentive
• Leading outdoor retailer

About the role

Our Team Leaders support the management team with the everyday running of a busy store and team. You will be supporting with:

1. Leading and motivating your team
2. Delivering great Customer Service
3. Encouraging the team to hit their KPIs
4. Ensuring great company standards
5. Visual merchandising
6. Being a Brand Ambassador!

About you

We are looking for someone with…

• Previous supervisory/Team Leader experience
• Ability to motivate a team
• Good organisational skills
• A passion for selling and customer engagement
• An interest in visual merchandising
• Clothing experience - desirable but not essential!
• Passion, enthusiasm, and a hands-on attitude

Who are we?

At + stores globally and over employees, we are a leading outdoor retailer, with an always-evolving attitude. You can find out about our fantastic own-brand products, as well as our newly launched brands, such as Animal. We’re working hard on sustainability, introducing more organic and recycled products—One Planet. Check out our “Inside the Outdoors” section, where you can explore the outdoors, find expert advice on choosing your ski pants or top tips for dog owners, and learn about some of our charity ventures.

We have stores in Europe (Poland, Germany, Austria), in Canada and the USA, and recently in New Zealand! Animal was acquired by Mountain Warehouse and re-launched in the summer of [Year], initially online, then in some stores. We are excited to open our first store in Scotland.

Why join us?

We love seeing people grow; many of our Team Leaders have advanced into Assistant Managers. We are passionate about developing our store teams and recently launched a learning platform with great tools!

Benefits

• 50% Employee Discount across 3 brands
• Monthly bonus scheme
• Twice-yearly uniform allowance
• 20 days annual leave plus Bank Holidays, pro-rata
• Auto-enrolment Pension scheme
• Employee Referral Incentive
• Employee Assistance Programme
• Cycle to Work scheme
• Development and progression opportunities
• Colleague hardship scheme
• Online learning portal