Team Leader Housing

Gloucestershire County Council; Gloucester; On-site; GBP 43,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave rising to 30 days

10 extra leave days option

Volunteer leave

LGPS & Life Cover 3x salary

Training and development opportunities

Employee Assistance Programme (EAP) 24

Cycle to Work scheme

Car Scheme (Salary Sacrifice)

Staff discounts

Job summary

Gloucester City Council is seeking a Housing Team Leader to lead frontline homelessness services within a dynamic Housing Services Team. The role focuses on Part 7 of the Housing Act 1996, with operational responsibility for homelessness assessments, prevention and relief work, and complex statutory decision making.

You will manage staff, provide coaching, and maintain service quality, governance and staff wellbeing.

Qualifications

• You will have proven experience of managing staff in a frontline statutory service, be able to lead and inspire the Housing Service and coach and support team members to grow in confidence, resilience, and skill.
• You will have confidence handling complex, high-risk casework and performance issues, the ability to lead calmly and decisively under pressure as well as have excellent communication, judgement and organisational skills.
• If you’re someone who leads with empathy, communicates clearly, and enjoys working creatively to help people overcome challenges, we would encourage you to apply.

Responsibilities

• Lead officers undertaking homelessness assessments, prevention and relief work, and complex statutory decision making under Part 7 of the Housing Act 1996.
• Provide confident leadership, governance and staff wellbeing while balancing competing demands.
• Guide frontline delivery of statutory homelessness services in a fast-paced operational environment.

Job description

This is a Gloucester City Council job.

• Job Title: Team Leader Housing
• Job Location: Gloucester City Council
• Salary: £43,149- £47,665 per annum & £2,000 Market Rate Supplement
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 08/11/2026
• Job Requisition Number: 14930
• This post is open to job share

We are a dynamic local authority providing essential services to the people of Gloucester.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work.

It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

About the role:

We have an exciting opportunity for a Housing Team Leader to join our Housing Services Team, focusing on Part 7 of the Housing Act to lead frontline delivery of statutory homelessness services within a fast-paced and challenging operational environment that is passionate about delivering person centred, trauma informed support.

You will have operational responsibility for leading officers undertaking homelessness assessments, prevention and relief work, and complex statutory decision making under Part 7 of the Housing Act 1996.

This is a pivotel role, requiring confident leadership, sound legal understanding, and the ability to balance competing demands while maintaining service quality, governance and staff wellbeing.

About You:

You will be an experienced housing professional with strong knowledge of homelessness legislation and statutory processes.

You need to have proven experience of managing staff in a frontline statutory service, be able to lead and inspire the Housing Service and coach and support team members to grow in confidence, resilience, and skill.

You will have confidence handling complex, high-risk casework and performance issues, the ability to lead calmly and decisively under pressue as well as have excellent communication, judgement and organisational skills

If you’re someone who leads with empathy, communicates clearly, and enjoys working creatively to help people overcome challenges, we would encourage you to apply.

We offer a range of attractive benefits including:

• Generous Annual Leave entitlement 25 days annual leave rising to 30 days after 5 years continuous service and (30 days annual leave for roles G and above only)
• An option to purchase 10 days of additional leave per year.
• 2 days paid leave every year to participate in local volunteering activities.
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular Training, career development and qualification opportunities.
• Supportive and positive working environment with regular, robust supervision.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service.
• Enhanced family friendly leave and pay.
• Cycle to Work scheme (Salary Sacrifice -T&C apply).
• Car Scheme (Salary Sacrifice -T&C apply).
• Employee discount scheme.
• Discounted tickets for local events, and reduced rate use of GL1 Leisure facilities
• Free Flu-jabs
• Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group.

For an informal discussion about the role please contact Michelle Wheatley Housing Services Operational Lead via [e-mail]

Closing date 8th November 2026 with interviews scheduled w/c 23rd November 2026.

Additional Information

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Applications from any Gloucester City Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process [e-mail]

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.