Team Leader: Elevate Service, Lead Smooth Shifts

Greene King; Littleborough; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension contribution

Apprenticeship training

Employee discounts

Job summary

Greene King's Pub & Carvery in Littleborough is seeking a proactive Team Leader to guide a busy team and ensure smooth service during each shift.

You’ll lead by example, maintain high standards, keep customers happy, and deputise for the management team while resolving issues quickly on busy evenings.

The role involves coordinating events, opening and closing the business, promoting great service, and upholding safety and allergen controls in a welcoming pub environment.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift.
• Ensure the bar is safe, legal, and clean at all times.
• Be responsible for opening and closing the business.
• Be involved with events and activities that support revenue.

Responsibilities

• Lead by example to ensure smooth shift operation and high service standards.
• Manage team allocation, communicate objectives, and monitor performance.
• Address customer concerns promptly and professionally.
• Oversee safety, cleanliness, and compliance in bar operations.
• Collaborate with managers on staffing and scheduling needs.
• Support events and promotions to drive revenue.

Skills

Customer service

Team leadership

Shift coordination

Health & safety

Opening/closing

Job description

• Dept. L4/House: Beach (Littleborough) - 06280

Company Description

Join us at Pub & Carvery, where whatever the weather or occasion, we’ve got something for everyone with our mix of carvery and classic pub food washed down with a tasty tipple.Our carveries include a choice of three 14-hour slow-cook meats and a selection of potatoes and seasonal vegetables where our customers can pile their plates as high as they like.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Be responsible for opening and closing the business.
• Be involved with events, meetings and activities that supports revenue within our pub.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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