Team Leader — Elevate Guest Experience & Team Performance

Greene King; England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discount 33% on brands

Discount 50% at Greene King Inns/hot

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Pension contribution

Employee assistance program

Menopause Friendly Employer

Career development across brands

Job summary

Greene King is seeking a Team Leader at Woolpack Beckington to guide the team through shifts, ensuring smooth operation, high standards, and exceptional guest experiences. You will deputise for management, resolve issues, and maintain safety and allergen controls while delivering warm welcomes to guests.

Join a well-known pub & dining brand offering career development, employee discounts, and a supportive team culture across our Greene King Inns and hotels network.

Qualifications

• Provide customers with a heartfelt and memorable experience when they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift to ensure smooth operation.
• Ensure the bar is safe, legal, and clean, addressing issues quickly and safely.

Responsibilities

• Lead by example to ensure shifts run like clockwork.
• Maintain high standards and keep customers happy.
• Support team with tasks and resolve issues promptly.

Skills

Team leadership

Customer service

Communication

Attention to detail

Adaptability

English proficiency

Job description

• Dept. L4/House: Woolpack (Beckington) - 06534

Company Description

Join us at Pub & Dining, a collection of outstanding pubs and inns amidst beautiful British surroundings, achieving the perfect balance between traditional character, charm, and authenticity. These qualities give Pub & Dining a timeless appeal that makes us a firm favourite for celebrating the moments that make life special.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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