Team Leader - Domestic Abuse

TN United Kingdom; Carlisle; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An exciting opportunity exists for a Domestic Abuse Team Leader to join a leading charity in Cumbria. This role involves managing a team delivering vital services to victims of domestic abuse. The position offers flexible working, ongoing training, and a supportive environment focused on making a meaningful difference for victims. Candidates should have a strong background in team management and client service delivery, with a commitment to safeguarding and diversity.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay allowances

High Street and leisure discounts

Ongoing training and support

Qualifications

• Experience in delivering services directly to clients in various settings.
• Proven track record in team management and staff development.

Responsibilities

• Provide operational support and management to a team of Independent Domestic Violence Advisors.
• Deliver frontline services to victims of domestic abuse in Cumbria.

Skills

Team Management

Performance Management

Client Service Delivery

Job description

Victim Support has an exciting opportunity to help lead our specialist services for victims of crime in County. We are looking for a Domestic Abuse Team Leader to work in Cumbria.

The role is home-based with a requirement to work from our County-wide Victim Support offices, within the Police stations across the county.

What we offer:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role:

The Domestic Abuse Team Leader provides operational support and management to a team of Independent Domestic Violence Advisors (IDVAs) delivering frontline services to victims of domestic abuse in Cumbria, including those at the highest risk of harm and victims of rape and serious sexual assault.

Successful candidates will be flexible, proactive, and experienced in delivering services directly to clients in statutory, voluntary, or community settings. A proven track record in team management, performance management, and staff development is essential. Knowledge of the criminal justice, health, and social care sectors is also important.

About Us:

Victim Support (VS) is an independent charity providing specialist services to people affected by crime across England and Wales. We aim for a world with fewer victims but stronger rights, better support, and influence in the Criminal Justice System. Working at VS offers the opportunity to make a meaningful difference for victims and witnesses.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and Disclosed Barring Service checks may be required.

We value diversity and inclusion, welcoming applicants from all backgrounds, especially from Black, Asian, and minority ethnic communities. We are a Disability Confident Employer and offer a Guaranteed Interview Scheme for disabled candidates meeting essential criteria.

How to apply:

Please visit our website's Jobs page to complete the application form and demonstrate how you meet the essential criteria. We may close the vacancy early if enough suitable applications are received.