Team Leader - Desktop & Cyber Security Services

Leicestershire County Council; Greater London; Presencial; GBP 75.000 - 110.000; Jornada completa

Descripción de la vacante

Leicestershire County Council is seeking an experienced IT Infrastructure leader to manage a substantial IT department, drive capacity planning and deliver a resilient infrastructure. You will lead technical teams, drive innovation and work with external partners to optimise technology investments in support of the council’s digital programme.

You will be responsible for guiding desktop and security services, communicating with senior leaders, and delivering reliable IT services for residents

Formación

• Strong knowledge of IT service management principles and metrics.
• Experience leading a technical team in a large IT department.
• Proven ability to manage budgets and procurement activities.
• Effective communication with senior leaders and external partners.

Responsabilidades

• Lead and motivate technical teams within a large IT and Digital function.
• Influence capacity planning and ensure a resilient, reliable IT infrastructure.
• Drive technical, innovative, and cultural change across the team.
• Collaborate with partners, suppliers and internal stakeholders to optimise investments.
• Support the delivery of the council's digital programme and services.

Conocimientos

IT Service Management

Desktop & security

Team leadership

Budget management

Stakeholder communication

Procurement

Educación

NVQ level 4 (degree or equivalent)

Descripción del empleo

The role requires an experienced IT Infrastructure leader/line manager with budgetary knowledge to assist in meeting the capacity demands of the IT Service, help deliver an infrastructure to support the council's digital programme and introduce new skillsets into the team to enhance our desktop and security services. Ensuring the council operates a reliable and resilient IT infrastructure to support the organisation and its objectives is key, therefore we are looking for individuals with plenty of drive & energy - not only to lead and motivate technical teams but to drive technical, innovative & cultural change. We are a large, multi-disciplined IT and Digital function. You will find technical experts working alongside agile specialists, project managers and change leads. We manage the day-to-day operation of a large organisation, along with innovation, improvement and change. We all share one thing - a commitment to delivering for the people of Leicestershire. There is no average day - you will be part of a larger IT technical function ensuring efficient and reliable running of the Council's technology solutions, systems and infrastructure. You will work with internal colleagues, external partners and suppliers to get the best out of existing technology investments. You will be involved in the day-to-day operation, administration and support of key technologies within your remit. This is an exciting time and a fantastic opportunity to be part of an innovative, modern and diverse IT function at Leicestershire County Council.

• Come with an NVQ level 4 (degree or equivalent), have a keen interest in managing a team of technical professionals in a substantial IT department and have customer focus.
• Have a strong knowledge in IT Service Management principles and have experience of working in an environment governed by performance metrics and great customer service.
• Have a flare for technical innovation and be able to lead a technical team and associated technology stacks in line with best practise and manufacturer lifecycle & roadmaps.
• Demonstrate your ability to be the subject matter expert in the desktop & security space in a large Microsoft / Wintel based infrastructure.
• Be able to demonstrate your experience in working as part of large project teams to deliver successful outcomes.
• Have experience in dealing with external partners, agencies, suppliers, service providers & contractors and managing their performance whilst also able to demonstrate your involvement in IT procurement activities.
• Know how to communicate with senior leaders, team managers, other team leaders, service users (both internally and externally) as well as key suppliers and partners.

In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a.

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following