Team Leader - Delivery

Gloucestershire County Council; Gloucester; Hybrid; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Annual leave 25.5–30.5 days

LGPS

Employee Assistance Programme (EAP)

Cycle to Work

Job summary

Gloucestershire County Council is seeking a team leader to guide the Connect to Work programme across Gloucestershire. You will supervise employment specialists delivering tailored support to participants, using fidelity models to drive outcomes.

You will focus on case management, performance monitoring and continuous development while maintaining a person-centred approach to help participants achieve sustainable employment, particularly for those facing barriers to work.

Responsibilities

• Lead a team of employment specialists delivering high-quality supported employment services to Connect to Work customers.
• Focus on effective case management, performance monitoring and continuous development to meet programme outcomes.
• Maintain a person-centred approach and empower individuals to achieve sustainable employment.

Job description

Connect to Work is growing, and we're looking for a team leader to help shape its future. This is a chance to join a forward-thinking programme that's making a real impact across Gloucestershire, supporting people into meaningful employment and helping them move forward with confidence. As a team leader, you'll play a key role in guiding a passionate team and driving outcomes that matter.

About the Role

Gloucestershire Employment and Skills Hub offer a one-stop source of information, advice, guidance and support around employment and skills. Working with a range of partners and employers in localities across Gloucestershire the Hub delivers 1:1 support through a number of programmes for people with barriers to sustaining or retaining work, as well as advice and signposting for any resident looking for help.

As team leader, you'll be responsible for the day-to-day supervision of employment specialists delivering high-quality supported employment services to Connect to Work customers. You'll lead your team in delivering tailored support using recognised fidelity models. With a focus on effective case management, performance monitoring, and continuous development, you'll ensure your team meets programme outcomes while maintaining a person-centred approach that empowers individuals to achieve sustainable employment. You must be passionate about making a difference and be committed to providing a high-quality service to participants.

Experience working within a diverse team or with people who have disabilities, health conditions or other barriers to employment will be essential, along with the passion to influence change. Experience of working within the employability or health sectors will be an advantage, but not essential. You will have the ability to interpret guidance to develop systems and processes and be able to analyse data.

If you are enthusiastic and self-motivated and want to help us to deliver change to people living in Gloucestershire. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

For all your hard work, you will receive the following:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.