Team Leader

Get Set UK; St Albans; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Health and wellbeing support

Employee Assistance Programme (EAP)

Pension with salary sacrifice

Share save scheme

Job summary

Get Set UK is recruiting for a senior leadership role to oversee a Specialist Supported Employment team across Hertfordshire, including St Albans, Watford and Hatfield. You will supervise frontline employment support while remaining hands-on with a full caseload in year one.

You will lead with IPS fidelity principles, manage partnerships with health services and employers, and drive quality and performance improvements. Travel across the region is required.

Qualifications

• Degree-level qualification in health, social care, disability or employment support.
• Experience in management/leadership roles within employability or health and social care.
• Experience supervising or mentoring colleagues in employability or related services.

Responsibilities

• Lead a specialist Supported Employment team with frontline delivery and caseload management.
• Ensure IPS fidelity and delivery of funded outcomes.
• Develop and maintain partnerships with health services, referrers and employers.
• Monitor data quality, performance information and fidelity learning.
• Travel across Hertfordshire to cover the regional service area.

Skills

Leadership

Supervision

IPS fidelity

Partnership development

Travel readiness

Driving licence

Management

Employer engagement

Education

Degree-level qualification in health, social care, disability or employment support

Management qualification or leadership training

Tools

MS Office

Case management systems

Performance data systems

Job description

You will help lead our Connect to Work service across Hertfordshire, supporting people facing significant barriers to employment, including disability and mental or physical health conditions, to secure and sustain meaningful paid work. This is a hands-on leadership role. You will supervise a small specialist Supported Employment team while remaining directly involved in participant support. In year one, you will manage a full caseload alongside your leadership responsibilities, reducing over time to focus on complex participants and practice oversight. Delivery follows the Supported Employment model and IPS fidelity principles. This is a regional role covering Hertfordshire, including St Albans, Watford, Hatfield, Borehamwood and the Dacorum/Hemel Hempstead area., You will lead from the front, combining day-to-day team leadership with frontline employment support. You will provide structured supervision, mentoring and field-based support, helping colleagues develop their practice while addressing performance or quality concerns when required. You will make sure delivery remains focused on commissioned employment and sustainment outcomes, quality standards and IPS fidelity principles. In year one, you will also manage a full participant caseload. You will support people with complex barriers into sustainable employment and co-work cases with colleagues where your experience can help resolve challenges or model good practice. Partnerships are fundamental. You will work with health services, referrers, delivery partners and employers to create a joined-up participant journey and integrate employment support with wider health and support services. You will monitor case recording, data quality and performance information and work with performance and fidelity colleagues to identify where delivery needs to improve. What success looks like Within your first 6-12 months, you should have helped establish a confident team with clear expectations, strong supervision and consistent Supported Employment practice. Participants should receive person-centred, strengths-based support that leads towards meaningful paid employment and sustained outcomes. Health services, referrers, employers and delivery partners should experience the service as joined-up and responsive. Performance information, feedback and fidelity learning should result in practical improvements to delivery. The working reality This role deliberately combines leadership with frontline delivery. During year one in particular, you will need to balance a full caseload with supervision, partnership working, service development, performance and quality responsibilities. Participants may have complex health, disability and employment barriers, and progress will not always be straightforward. You will need to support colleagues through difficult cases while maintaining your own delivery responsibilities and keeping employment outcomes in focus. Travel across Hertfordshire is required. We will consider reasonable adjustments that enable you to meet the role's travel requirements. Regular travel across the delivery area remains essential.

What you get

• 25 days' annual leave, increasing with service.
• Vitality health and wellbeing support, including GP services, mental health support and physiotherapy.
• 24/7 Employee Assistance Programme, including up to six counselling sessions a year and legal, financial and debt guidance.
• Workplace pension, with salary sacrifice available subject to eligibility and scheme rules.
• Share buy scheme.
• Up to £360 a year through IncentFit for eligible activities.
• Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans.
• Substantial experience supporting people with disabilities, mental or physical health conditions, or other significant barriers to employment.
• Strong experience working directly with people experiencing mental ill health.
• Experience supervising, managing or mentoring colleagues in employability, health, social care, disability support or a related service.
• Evidence of partnership working across multiple agencies, including health services.
• Experience contributing to service development, implementation, promotion or improvement.
• Evidence of commitment, reliability and consistently delivering high standards of work.
• Evidence of delivering outcomes, targets, tasks, projects or agreed objectives.
• Ability to present your recent employment history clearly, including explaining gaps or short-term roles during the previous five years.
• Confident working knowledge of Microsoft Office applications, with the ability to use case management systems, performance information and other digital systems.
• A full driving licence and ability to meet the role's travel requirements across Hertfordshire.
• You will also need a degree-level qualification or equivalent experience in health, social care, disability or employment support, plus a management qualification, equivalent experience or willingness to complete internal leadership training.
• Direct experience delivering Supported Employment or IPS-based services.
• Experience supporting employer engagement or inclusive employment practices.
• Experience contributing to fidelity or quality reviews.
• Get Set UK is a Disability Confident and Equal Opportunity Employer. Reasonable adjustments are available throughout recruitment.

Get Set UK delivers employment, skills, apprenticeships, health and justice services, helping people overcome barriers and progress towards meaningful, sustainable employment. We are part of Palladium, a global impact organisation with more than 60 years' experience delivering programmes and solutions internationally.